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MIS100 2012: Bubbling under

MIS100 2012: Bubbling under

The organisations just outside the 100 - watch out for them next year.

Southern Cross Hospitals

2011 ranking: 90

Senior IS executive: Colin Thrush, IS manager

Address: Level 10, Quay Tower, 29 Customs Street West, Auckland and 181 Grafton Road, Auckland

Website: www.southerncrosshospitals.co.nz

Southern Cross Hospitals, a division of Southern Cross Healthcare, operates New Zealand’s largest network of private hospitals and provides access to elective surgical services for more than 65,000 people each year, representing about one third of the private elective surgery market in New Zealand, across a wide range of medical specialities. Southern Cross outsources much of its ICT management to Datacom. The service provider supplies core infrastructure support services across distinct business groups in the Southern Cross Healthcare system, one of which is Southern Cross Hospitals. A comprehensive agreement has Datacom providing the distinctive IT requirements of SC Hospitals and other business groups, as well as a central shared services solution that capitalises on the economies of scale that come with being a member of the Southern Cross group. A continuing focus is on the reduction of IT costs. As part of this objective, a server virtualisation programme has meant that new systems can be deployed with reduced hardware costs, greatly increasing the number of virtual servers. Additionally, implementation of a new commercial model that addresses the needs of the Southern Cross Group level as well as individual business entities, offers a unit priced model that gives the business better visibility and more control over its IT spending. Southern Cross Hospitals has also worked with Datacom to design and implement a new generation hospital specific IT digital network. The Datacom design allows Southern Cross Hospitals to offer surgeons the latest technology and operating environment within Southern Cross facilities.

St Cuthbert's Education Trust Board

2011 ranking: Not listed

Senior IS executive: Andy Parker, director of information and learning technologies

Address: 122 Market Road, Epsom, Auckland

Website: www.stcuthberts.school.nz

In 2012, the information and learning technologies (ILT) team at St Cuthbert’s College Trust Board in Auckland will be conducting reviews of the school’s website and service delivery systems. For the second year in a row, total spending on ICT has remained constant, while the number of ICT projects has risen. This requires careful and strategic allocation of resources and investments. St Cuthbert’s College is an independent Christian day and boarding school, in the Presbyterian tradition, for 1,470 girls from Year 1 to Year 13. The school runs a successful 1:1 notebook programme operating from Year 5 to Year 13, which commenced in 2000, and provides iPads from Year 1 to Year 4. The school has had a long standing relationship with Fuji Xerox since 2004, when it needed to overhaul its document production system in order to cope with the increased demands of the NCEA qualification system. Today, the trust board and school still rely on Fuji Xerox for their print needs, which have moved entirely away from separate copiers, printers and scanners to be replaced by multi-function devices at more than 40 per cent cost savings. “During 2012 the ILT Department will be involved in the College’s strategic plan implementation process to maximise personalised learning through innovative use of technologies. This year will see us review the student notebook programme to consider the effectiveness of tablet devices as a possible alternative to notebooks,” says ILT director Andy Parker. “The year will also see consolidation and efficiencies implemented to allow the department to focus on value-add activities in 2013 and beyond,” he says.Southern Cross Hospitals

2011 ranking: 90

Senior IS executive: Colin Thrush, IS manager

Address: Level 10, Quay Tower, 29 Customs Street West, Auckland and 181 Grafton Road, Auckland

Website: www.southerncrosshospitals.co.nz

Southern Cross Hospitals, a division of Southern Cross Healthcare, operates New Zealand’s largest network of private hospitals and provides access to elective surgical services for more than 65,000 people each year, representing about one third of the private elective surgery market in New Zealand, across a wide range of medical specialities. Southern Cross outsources much of its ICT management to Datacom. The service provider supplies core infrastructure support services across distinct business groups in the Southern Cross Healthcare system, one of which is Southern Cross Hospitals. A comprehensive agreement has Datacom providing the distinctive IT requirements of SC Hospitals and other business groups, as well as a central shared services solution that capitalises on the economies of scale that come with being a member of the Southern Cross group. A continuing focus is on the reduction of IT costs. As part of this objective, a server virtualisation programme has meant that new systems can be deployed with reduced hardware costs, greatly increasing the number of virtual servers. Additionally, implementation of a new commercial model that addresses the needs of the Southern Cross Group level as well as individual business entities, offers a unit priced model that gives the business better visibility and more control over its IT spending. Southern Cross Hospitals has also worked with Datacom to design and implement a new generation hospital specific IT digital network. The Datacom design allows Southern Cross Hospitals to offer surgeons the latest technology and operating environment within Southern Cross facilities.

St Cuthbert's Education Trust Board

2011 ranking: Not listed

Senior IS executive: Andy Parker, director of information and learning technologies

Address: 122 Market Road, Epsom, Auckland

Website: www.stcuthberts.school.nz

In 2012, the information and learning technologies (ILT) team at St Cuthbert’s College Trust Board in Auckland will be conducting reviews of the school’s website and service delivery systems. For the second year in a row, total spending on ICT has remained constant, while the number of ICT projects has risen. This requires careful and strategic allocation of resources and investments. St Cuthbert’s College is an independent Christian day and boarding school, in the Presbyterian tradition, for 1,470 girls from Year 1 to Year 13. The school runs a successful 1:1 notebook programme operating from Year 5 to Year 13, which commenced in 2000, and provides iPads from Year 1 to Year 4. The school has had a long standing relationship with Fuji Xerox since 2004, when it needed to overhaul its document production system in order to cope with the increased demands of the NCEA qualification system. Today, the trust board and school still rely on Fuji Xerox for their print needs, which have moved entirely away from separate copiers, printers and scanners to be replaced by multi-function devices at more than 40 per cent cost savings. “During 2012 the ILT Department will be involved in the College’s strategic plan implementation process to maximise personalised learning through innovative use of technologies. This year will see us review the student notebook programme to consider the effectiveness of tablet devices as a possible alternative to notebooks,” says ILT director Andy Parker. “The year will also see consolidation and efficiencies implemented to allow the department to focus on value-add activities in 2013 and beyond,” he says.Bay of Plenty Polytechnic

2011 ranking: Not listed

Senior IS executive: Rabindra Das, IT manager

Address: Windermere Drive, Tauranga

Website: www.boppoly.ac.nz

Despite an admittance last year that 2012 may be a tougher year for Bay of Plenty Polytechnic (BoPP) than 2011, IT manager Rabindra Das reports that ICT budgets and staff numbers have again increased, supporting the education provider in its quest to provide a leading and exceptional learning environment to its approximately 12,000 students. Replacement of the student management information system (SMIS) remains at the forefront of ICT plans, as does a FMIS upgrade using Realtime. “IT will support business objectives by assisting with the implementation of a new SMIS and a new finance system,” says Das. In 2010, the polytechnic committed to a significant upgrade of its network to provide faster, more reliable access to the internet and Karen networks. Following on from that development, BoPP began investment in a fully meshed wireless solution at the start of 2011, in partnership with Business Technology Group (BTG). BTG implemented a Motorola wi-fi network solution using a next generation wireless platform and Motorola Air Defence. The service provider also assisted in the integration of a student-focused quota management system, Lightwire, which allows students metered internet access under a fair-use policy across wireless and wired networks.

Sovereign

2011 ranking: Not listed

Senior IS executive: Kevin Leith, CIO

Address: Sovereign House, 74 Taharoto Road, Takapuna

Website: www.sovereign.co.nz

New Zealand insurer Sovereign provides personal and business life insurance, health insurance, home loan, investment and superannuation products to more than 650,000 customers across the country. The organisation has a new CIO, as of March this year, in Kevin Leith, who moved internally to the role from his previous position of general manager operations. ICT budgets, projects are all up on last year, by as much as 5 percent. This will allow for key investments to be made in mobility solutions, wireless, social media, business intelligence, virtualisation and CRM. Cloud computing and business continuity/DR projects initiated last year are in maintenance now. At the top of the ICT projects list for 2012 are a CRM replacement, deployment of new quoting software, significant business intelligence initiatives, and legacy migration. In 2012, Sovereign will also complete a Microsoft SharePoint Server 2010 project to consolidate to a single platform and create a new website and intranet. The previous website was based on an outdated web content management system. Content was highly static, navigation was cumbersome for users, and the site did not achieve high rankings in search engines because content wasn’t tagged with descriptive metadata. However, the new site has led to stronger customer connections, enhanced visibility of sales leads, and improved collaboration and information access. Sovereign is now able to update its sites three to four times faster, allowing IT to focus more time on strategic tasks. In the future IT will be used to increased agility, productivity, efficiency, customer service and experience, improve mission critical systems and reduce risk, says Leith.NorthTec

2011 ranking: Not listed

Senior IS executive: Sue Milner, ICT manager

Address: Raumanga Valley Road, Whangarei

Website: www.northtec.ac.nz

NorthTec originally opened at the Northland Community College in 1978. Its name was changed to Northland Polytechnic in 1987 and to NorthTec in 2006. Today, it remains the only Northland-based Tertiary Education Institute (TEI) that provides programmes from foundation to degree level. The tertiary provider has adapted well to the age of social media, actively participating across multiple platforms that include Facebook, YouTube, Flickr, Twitter, LinkedIn and Bebo. At NorthTec, documents are stored in many places, including corporate file folders, personal folders, portal sites, and faculty repositories. With the federated search and libraries features of Windows 7, staff and students can easily find and manage files and learning resources spread over multiple locations. Remote learning enabled through support for mobile users in Windows 7. A mobile control centre provides access to frequently used settings, simple wireless connectivity, and location-aware printing. When employees travel to regional campuses, their portable computers configure automatically, without support. NorthTec has used enhanced security features in Windows 7 to help guard against malicious software. For example, BitLocker To Go allows the easy encryption of data on flash drives and external USB drives, which lets mobile and remote teaching staff store confidential materials without worrying about security. By standardising its desktop environment, NorthTec has realised significant cost savings through easier administration and more effective PC management. Reduced student reliance on IT support allows technology staff to spend more time delivering value to the business.

Universal College of Learning

2011 ranking: Not listed

Senior IS executive: Steve Sorsby, director of IS and technology

Address: 122 Queen Street, Palmerston North

Website: www.ucol.ac.nz

Last year, the Universal College of Learning explored and evaluated shared services and cloud technology solutions. The education provider’s director of IS and technology, Steve Sorsby, was unavailable to comment on ICT focus for 2012. The Universal College of Learning (UCOL) is government-funded institute of technology and polytechnic with three campuses in the North Island. “We have led the way in developing high tech learning hubs, giving students free access to modern computers, high-speed internet, and spacious learning environments. These hubs have become the heart or living room of our campuses,” says UCOL’s website. With campuses in Palmerston North, Masterton and Wanganui, UCOL has worked to create an efficient network of inter-connected learning facilities. A cutting-edge web network means students can tap into expertise available at different campuses through streamed lectures, video conferencing and shared resources, where programmes allow. Some programmes are offered and completed entirely online, opening the opportunity for education to a wider base of potential students. UCOL utilises Moodle, an open source software package, to produce internet-based courses and websites. The global Moodle development project is designed to support a social constructionist framework of education.Briscoe Group

2011 ranking: Not listed

Senior IS executive: Jeffrey Westcott, ICT manager

Address: 36 Taylors Road, Morningside, Auckland

Website: www.briscoegroup.co.nz, www.briscoes.co.nz,

www.rebelsport.co.nz, www.livingandgiving.co.nz

2012 is shaping up to be an excellent year for New Zealand’s Briscoe Group. Early earnings reports released in February reveal the company is defying the financial challenges still faced by many New Zealand organisations. The six months to February signalled strong sales performances for the group, whose retailing interests include Briscoes Homeware, Rebel Sport and Living & Giving stores across the country. While ICT budgets remain stable, increased revenue has enabled projects to increase over the course of 2012 by 5 to 10 percent. The SAP-centric business, which uses SAP ECC6 for ERP as well as SAP for FMIS and business intelligence, has plans this year for significant SAP patching. SAP was originally adopted by the company to provide a tier one alternative to its modified ERP system, and today provides functionalities such as master data management, merchandise management and planning, sales and distribution, purchase orders, logistics, finance and warehouse management. Outside of SAP patching, other key ICT projects will include disaster recovery replication, a POS upgrade, virtualisation, and upgrades to the company’s Exchange server. E-business and social media initiatives drew focus during 2011. “IT is firmly entrenched in every aspect of our business,” says ICT manager Jeffrey Westcott. “IT provides essential retail business tools from point-of-sale systems through to voice and data communication, information gathering, storage and reporting.”

KPMG

2011 ranking: Not listed

Senior IS executive: Wayne Strawbridge, CIO

Address: 18 Viaduct Harbour Avenue, Auckland

Website: www.kpmg.co.nz

KPMG employs more than 800 people in New Zealand, across five cities, as part of a global network providing audit, tax and advisory services in 150 countries. KPMG uses embedded video and live chat capabilities online through gradconnection.co.nz, to enable HR recruitment of new graduates from around New Zealand. The company also manages a sub-site through its NZ website specifically targeting new graduates and potential interns. As a dedicated user of social media, KPMG maintains a presence on both Twitter and Facebook. In 2011, the organisation’s New Zealand-specific ICT focus was on a combination of wireless technology, business continuity/disaster recovery and knowledge management, as well as upgrading of its unified communications functionality. Development of its national wi-fi network aided enhancements to national video conferencing. Video conferencing supports a business objective of environmental sustainability, by reducing travel and carbon footprint. Globally, KPMG has said it aims to reduce its carbon footprint by 25 per cent through strategic environmental stewardship, which is heavily supported through ICT. “At KPMG, the role of IT is to create new sources of value and improve the productivity of our business teams, using technologies that are powerful, flexible and efficient,” US CIO Dick Anderson told Computerworld. “As we look to optimise our investments in IT, an important priority is our use of green technologies like server virtualisation, and our energy-efficient data centre heating and power systems to help optimise the efficiency of our solutions.

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