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Stella Travel Services (MIS100 2012)

Stella Travel Services (MIS100 2012)

2011 ranking: 94

Senior IS executives: Brad Watson, systems support manager (top right)

and Chris Siebert, infrastructure manager

Address: 66 Wyndham St Auckland

Website: www.stellatravel.co.nz

ICT management for Stella Travel Services in New Zealand is divided into two separate but collaborative roles, held by infrastructure manager Chris Siebert and systems support manager Brad Watson, both of whom report into the company’s CFO. Part of the global Jetset Travelworld Group, Stella Travel Services operates some eight travel businesses within New Zealand, and employs more than 480 people. ICT budgets and project numbers are up for 2012, somewhere between five and 10 percent. Key tasks include upgrading all existing server 2003 servers to the later Microsoft 2008R2 server platform. A similar upgrade from Exchange 2003 to Exchange 2010 will follow shortly afterwards. As reported by Computerworld, Stella Travel Services recently adopted a more strategic approach to managed print services, enabling the organisation to reduce its printing fleet from 56 to 22 devices and to realise operational cost savings of nearly $3,000 a month. The new solution, HP’s Managed Print Service provided by Laser Plus, allows for transparency in print costs and reporting. The leased printers are managed remotely through HP’s Webjet Admin, which automatically monitors and orders toners and papers, as needed. In 2012, Stella Travel Services looks to further leverage investments across several key technology areas, including social media, ERP (custom, in-house solution), business intelligence (IQ4BIZ), unified communications, virtualisation (VMWare), VoIP, business continuity/disaster recovery, and e-business, with new focus directed at CRM, wireless and mobility solutions, among others.

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