Healthcare of New Zealand (MIS100 2012)

Healthcare of New Zealand (MIS100 2012)

2011 ranking: 77

Senior IS executive: Don Robertson, CIO

Address: 15-21 Dixon Street, Wellington


Healthcare of New Zealand, New Zealand’s largest provider of community-based health and disability services, works closely with ACC, the Ministry of Health, District Health Boards throughout New Zealand and a wide range of social and cultural organisations to provide its services to the New Zealand public. CIO Don Robertson, who joined the organisation in January 2012, believes that IT will aid in achieving business objectives mainly by improving workforce planning and efficiencies via increased use of mobility solutions. “It will also standardise and connect business processes across all business units,” he says. Implementation of a revised information systems strategic plan and enterprise architecture will drive future roadmap directions. Investments in technology span the whole of the business. For example, a 12-month telehealth technology pilot, which was run in partnership with Midlands Health Network and the Lakes DHB, is the first of its kind within New Zealand. Initial results have shown that the technology can improve patients’ quality of life and may have a positive impact on life expectancy. Over the course of 2011, virtualisation projects garnered significant attention. In 2012, focus will be placed on mobility, wireless technologies, unified communications and investigating leveraging of cloud computing/SaaS models. “In terms of dedicated budget or complexity, the most significant projects in 2012 will include upgrades and enhancements to business continuity and disaster recovery capabilities, replacement of the company’s core CMS to further enable enhanced integration with external systems and secure web/mobile portal access for our clients, funders and other allied health providers, enhanced HRIS capabilities and further ICT maturity enhancements,” says Robertson.

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