Air New Zealand(MIS100 2011)
- 05 June, 2011 22:00
Senior IS executive: Julia Raue, CIO
Reports to: Rob McDonald, CFO
Size of IS shop: 231
Mobile PCs: 2472
Hand-held devices: 2257
Total screens: 10,900
Industry: Transport and warehousing
PC environment: Windows XP, HP, Dell
Server environment: IBM, HP, Sun, Windows, Red Hat Linux, Suse Linux, AIX
DBMS: SQL, Oracle, MySQL, DB2
Address: 185 Fanshawe Street, Auckland
Key IS projects this year: Disaster recovery; customer loyalty and customer experience; virtualization; alliances integration.
Top of mind for Air New Zealand’s IS team is supporting the provision of differentiated and engaging new products to the airline’s customers. An example of this is the recent rollout of its new seat technology onboard the company’s recently acquired Boeing 777-300 aircraft.
IT has factored heavily into the custom-built planes. The ability to sell a variety of products seamlessly to the customer, while presenting them with a number of product options that are simple to understand is imperative. IS has also moved into software development within the aircraft cabin, with travelers in all classes supplied with the capability to order food and drink on demand, via their personal in-flight entertainment touchscreen.
While the company has been presented with a number of challenges, including the Christchurch and Japanese earthquakes and high fuel prices, ICT staff numbers will remain constant, and budgets for the department will remain the same as the past financial year. The IS team continues to challenge itself to find ways to deliver award-winning products, while driving down costs to enable further innovation and development.
Last year, Air NZ and Virgin Blue were given regulatory approval for a trans-Tasman alliance, and this alliance will drive delivery requirements for the IS team across the entire business.
Major technology investments were carried out and completed last year, including Tasman self-service check-in, Tasman and Pacific “Seats to Suit”, long-haul new product and inflight entertainment, increased loyalty partners, baggage systems, Christchurch integrated terminal, VoIP, Exchange upgrades, technology refreshes, wireless and knowledge management.
Brace for change: An interview with Tony Hayes of ISACA
Rethinking the worst case
The brand called CIO
Motorola turns to the Moto G's price to reserve its smartphone fortunes
Virtual desktop computing service: The next cloud disruptor?
Robust Data Protection Solutions for Virtual Environments
Organisations face a juggling act with the need to improve backup and recovery, increase server virtualization, manage data growth, while remaining in operation. Virtualization has complicated the protection landscape, as protecting virtual environments can be a challenge, especially as VMs are quickly and easily created, moved, and deleted in data centres and in the cloud. This white paper explores how new backup systems have been invigorated with future-proof functionality aimed at today’s virtualized environments, offering the backup “fountain of youth”.
The Evolution and Value of Purpose-Built Backup Appliances
Customers today are still grappling with subpar backup performance as systems outstrip the allotted backup window time. Strategies for data protection and recovery continue to be dictated by aggressive SLAs, rapid recovery, and ease of integration in existing environments. As a result, firms have started to embrace more disk-based data protection technologies, including purpose-built backup appliances (PBBAs) to protect and recover data and applications. This white paper explores the measurable benefits of PBBA systems for customers, with a focus on the increased use and adoption patterns of both integrated and targeted systems.
How to win the data centre
To compete and win in today’s supercharged global marketplace, companies must roll out new applications and services faster than ever, while maintaining round-the clock availability and responsive performance amid exponentially increasing traffic. In this whitepaper, we look at the demand for dynamic and flexible infrastructure that underlies application services. Click to download.