healthAlliance tops MIS100 ranking
- 30 May, 2011 22:00
Johan Vendrig, general manager, information services for healthAlliance, demonstrated at the MIS100event in Auckland this morning why the company topped this year’s ranking of New Zealand IT user organisations.
The organisation, formed in March this year (and therefore not listed in the 2010 report), is a shared service formed from the merger of the non-clinical services of the Northern Region District Health Boards – Northland, Waitemata, Auckland and Counties Manukau. Prior to this, the healthAlliance brand was used only for the shared service that has supported Waitemata and Counties Manukau DHBs since 2001.
The organisation provides services to over 26,000 users in the four DHBs and, over the course of this year, will embark on a programme of work to integrate and rationalise the service teams that have been brought together.
For Vendrig, former CIO of the Auckland DHB, says the challenges faced by healthAlliance are much like the IT challenges faced by any other organisation: “Doing more with less is a generic trend and it’s no different in the health sector.”
However, he added that this is “an exciting time to be in healthcare”, especially as his team prepares to bring the DHBs together to “standardise business and reduce the complexity”.
“Making more with less” was, indeed, a state of affairs echoed by the other speakers at the MIS100 event.
Another speaker, Michele Caminos, vice president for research at Gartner, said, “CIOs need to reimagine IT to deliver new value to organisations”. Caminos added that the IT department “is going to go through creative destruction”, meaning it will have to dismantle and reallocate resources, in order to become more effective, especially as IT budgets are “projected to remain essentially flat in 2011”.
Paul Muckleston, Microsoft NZ managing director, and one of the speakers at the event, added that companies need to look at ways to deliver technologies in an efficient way, while dealing with cost issues.
Muckleston outlined the four key challenges enterprises face:
- Consumerisation of IT: 50 percent of business devices are expected to be smartphones by 2014.
- Distributed workforce: 84 percent of organisations have remote staff.
- Infrastructure utilisation: 85 percent of datacentre capacity is idle on average.
- Infrastructure complexity: 70 percent of IT budgets is spent on maintaining datacentre operations.
Robin Johansen, CIO of Beca Group, gave a detailed account of how the company managed the natural disasters such as the Queensland floods and the two Christchurch earthquakes.
He concluded that no matter how prepared you are, you’re never prepared enough for these events. “The emergency you experience is never in the manual,” he said, adding that he believes in flexibility and the ability to adjust to situations.
The MIS100 is an annual survey that reveals New Zealand’s 100 biggest ICT users. CIOs and analysts got together at the Sky City Convention Centre to discuss the results of this year’s report and find out the top enterprise ICT trends. The 2011 MIS100 Event was sponsored by Microsoft Services and Gentrack.
Donna Wright (left), Microsoft Services director, led the prize draw for two tickets to the New Zealand versus France Rugby World Cup Game on 24 September. The tickets were won by Doug Wilson (right), NZ Automobile Association CIO.
Brace for change: An interview with Tony Hayes of ISACA
Rethinking the worst case
The brand called CIO
Motorola turns to the Moto G's price to reserve its smartphone fortunes
Virtual desktop computing service: The next cloud disruptor?
Deploying Customer Service in the Cloud
Customer engagement is rapidly shifting, and one of the biggest challenges companies are facing is figuring out how to serve consumers in this new digital environment. Implementing and managing new channels needs to be economically palatable, without any disruption to existing customer care practices. This business guide provides insight into how best to deploy customer service in the cloud, detailing the four phases of an evolved customer experience management strategy.
The New Disruption for Brands
The new frontier of mobile and social is a game changer, opening new channels in which consumers and brands can interact. This whitepaper details the results of a survey spanning consumers in the US, UK, Singapore and Australia, exploring their expectations of using mobile devices and social media to engage with brands. The results confirm that consumers live across various channels, and as part of their experience there is an expectation of consistency, value and individualised attention. Read more to learn who you’re talking to, what to say and where to say it.
San Jose Sharks Score Big with Flash from Pure Storage
Sharks Sports & Entertainment (SSE) owns and operates a number of sports properties, most notably the San Jose Sharks of the National Hockey League. SSE began deploying a VDI environment, however as soon as 10 to 15 VDI users were added, the IT team saw an exponential decrease in performance. In this casestudy, we look at how the company has been able to easily handle the demands on applications without adding new management complexity.