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healthAlliance tops MIS100 ranking

New shared services organisation is NZ’s largest IT user.

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Johan Vendrig, general manager, information services for healthAlliance, demonstrated at the MIS100event in Auckland this morning why the company topped this year’s ranking of New Zealand IT user organisations.

The organisation, formed in March this year (and therefore not listed in the 2010 report), is a shared service formed from the merger of the non-clinical services of the Northern Region District Health Boards – Northland, Waitemata, Auckland and Counties Manukau. Prior to this, the healthAlliance brand was used only for the shared service that has supported Waitemata and Counties Manukau DHBs since 2001.

The organisation provides services to over 26,000 users in the four DHBs and, over the course of this year, will embark on a programme of work to integrate and rationalise the service teams that have been brought together.

For Vendrig, former CIO of the Auckland DHB, says the challenges faced by healthAlliance are much like the IT challenges faced by any other organisation: “Doing more with less is a generic trend and it’s no different in the health sector.”

However, he added that this is “an exciting time to be in healthcare”, especially as his team prepares to bring the DHBs together to “standardise business and reduce the complexity”.

“Making more with less” was, indeed, a state of affairs echoed by the other speakers at the MIS100 event.

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Another speaker, Michele Caminos, vice president for research at Gartner, said, “CIOs need to reimagine IT to deliver new value to organisations”. Caminos added that the IT department “is going to go through creative destruction”, meaning it will have to dismantle and reallocate resources, in order to become more effective, especially as IT budgets are “projected to remain essentially flat in 2011”.

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Paul Muckleston, Microsoft NZ managing director, and one of the speakers at the event, added that companies need to look at ways to deliver technologies in an efficient way, while dealing with cost issues.

Muckleston outlined the four key challenges enterprises face:

  • Consumerisation of IT: 50 percent of business devices are expected to be smartphones by 2014.
  • Distributed workforce: 84 percent of organisations have remote staff.
  • Infrastructure utilisation: 85 percent of datacentre capacity is idle on average.
  • Infrastructure complexity: 70 percent of IT budgets is spent on maintaining datacentre operations.

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Robin Johansen, CIO of Beca Group, gave a detailed account of how the company managed the natural disasters such as the Queensland floods and the two Christchurch earthquakes.

He concluded that no matter how prepared you are, you’re never prepared enough for these events. “The emergency you experience is never in the manual,” he said, adding that he believes in flexibility and the ability to adjust to situations.

The MIS100 is an annual survey that reveals New Zealand’s 100 biggest ICT users. CIOs and analysts got together at the Sky City Convention Centre to discuss the results of this year’s report and find out the top enterprise ICT trends. The 2011 MIS100 Event was sponsored by Microsoft Services and Gentrack.

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Donna Wright (left), Microsoft Services director, led the prize draw for two tickets to the New Zealand versus France Rugby World Cup Game on 24 September. The tickets were won by Doug Wilson (right), NZ Automobile Association CIO.

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