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Orion Health signs major contract in Canada

Orion Health signs major contract in Canada

Merck KGaA selects Unisys to deliver global IT services

Orion Health has reported it has signed a major contract with a large Canadian province to provide managed services for its care coordination solution.

The contract builds on the foundation of an existing Orion Health deployment in that province.

The solution, known as the Care Coordination Tool (CCT), is part of Orion Health’s Coordinate suite of products, which enables healthcare providers to create, view and publish care plans for their complex high needs patients. These care plans can be shared amongst a patient’s healthcare team in order to improve overall care and experience for the patient.

Orion Health CEO Ian McCrae says the customer selected Orion Health’s solution because it wanted to leverage its existing Orion Health technology investment.

Ian McCrae of Orion Health
Ian McCrae of Orion Health

By selecting Orion Health, the client did not have to start from scratch. It can evolve the existing digital health assets owned by healthcare providers without the need for an expensive ‘rip and replace’.

Ian McCrae, Orion Health


“CCT is built on top of the client’s Integrated Assessment Record (IAR). IAR was the first of its kind in Canada to be deployed in order to extend electronic sharing of patient assessments to the community care sector,” says McCrae, in a statement.

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“By selecting Orion Health, the client did not have to start from scratch. It can evolve the existing digital health assets owned by healthcare providers without the need for an expensive ‘rip and replace’.”

Orion Health says its technology is deployed in 11 out of 13 Canadian provinces and territories.

“CCT is one of the first solutions in the Canadian health sector to enable a variety of healthcare providers in both the hospital and community environment to support high-needs patients. It will allow care providers to access a patient’s care plan in one place,” explains Gary Folker, Orion Health executive vice president for North America.

“These complex patients now have a care plan that they can share with their family members as it pertains to their specific care and treatment path.”

“Complex patients may have up to four or more different care providers within their circle of care,” he adds. “CCT helps to bridge the communication gap between providers, while at the same time keeping the patient and their families well informed. The CCT solution has the ability to expand and support a growing population which will enable the addition of expanded solutions as the needs of this population change over time.”

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Merck KGaA selects Unisys to deliver global IT services

Merck KGaA has announced it has signed a five-year contract with Unisys to provide its end-user IT services for its 48,000 employees worldwide.

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New Zealand is one of the 90 countries covered by this deal, 14 of which are in the Asia Pacific.

Under the contract, Unisys will provide the global pharmaceutical, chemical and life sciences company with global service desk, unified end-point management and on-site services.

“With its strong knowledge of the pharmaceutical industry, its wealth of experience in delivering global transformation projects and its service delivery capabilities, Unisys is an obvious partner for us,” says Dr. David Revish, global head of vendor management, end-user services at Merck KGaA. “Unisys’ approach will allow us to significantly reduce the number of service providers and gain a much better overview of our end-user IT infrastructure, services and performance. Ultimately Unisys will support us in becoming a more efficient, productive, end-user-centered service organisation.”

Merck has made acquisitions and divestitures totalling US$42 billion in the past decade, including its latest aquisition of Sigma-Aldrich in November 2015. In order to continue on this growth trajectory the company needs to provide the scalability and flexibility in end-user IT services required to keep employees as productive as possible.

Unisys says it will provide Merck with a global service desk spanning 90 countries, with Unisys managing all service requests and incidents in 11 languages. Unisys will also deliver global field services across all 90 countries to handle requests that cannot be resolved remotely, assist technology rollouts and provide additional service lines and support to company leadership and senior executives.

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The solution for Merck follows Unisys’ People Computing approach,which is a user-friendly approach that provides a client’s employees with the tools they need to be successful in their jobs. As part of this approach Unisys will deliver personalised end-user services tailored to each Merck employee’s ‘persona’, a profile tied to the individual’s specific role within the organisation.


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