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In brief: Massey University chooses Axios Systems to power service management beyond IT

In brief: Massey University chooses Axios Systems to power service management beyond IT

“We’re very excited about the capability of assyst, and the potential it has to improve outcomes for our internal teams and for our customers,” says Alistair James, acting CIO, Massey University.​

Massey University is using Axios Systems’ service management software, assyst, to transform its ICT service delivery management.

“We’re very excited about the capability of assyst, and the potential it has to improve outcomes for our internal teams and for our customers,” says Alistair James, acting CIO, Massey University, in a statement.

Massey will access assyst via the cloud. The software will be used throughout Massey’s campuses in Palmerston North, Wellington and Auckland.

Focus on Business, an Axios Alliance partner, will support Massey in using assyst for its service desk operations.

Alistair James, acting CIO, Massey University
Alistair James, acting CIO, Massey University

Dynamic dashboards, using report wizard functionality, will reduce the time required for recording and reporting on KPIs.

More than 30,000 students — half of whom are enrolled in distance-learning — and more than 3,500 employees will benefit from assyst’s service catalogue and self-service functionality.

The service will be deployed in the university’s service level management; incident, knowledge and request management; and workflow automation.

Dynamic dashboards, using report wizard functionality, will reduce the time required for recording and reporting on KPIs.

Axios Systems says the second phase of the rollout will cover areas beyond IT: financial and release management, service portfolio management, asset and availability management, demand and capacity management and high-level management reporting.

Tasos Symeonides, CEO of Axios Systems, says Massey is New Zealand’s third university to use assyst service management, alongside the universities of Otago and Canterbury.

Vend launches free barcode scanner app

“I don’t think I’ve ever met a retailer who enjoys doing inventory counts. They usually involve late nights, long hours, and a lot of errors and backtracking,” says Vaughan Rowsell, founder and chief product officer at Vend.

Read more: ​MYOB's IT challenge to NZ's top students

“Many stores are still using pen and paper to do their stock taking which is just crazy - store owners and managers are busy and counting all their products manually takes a huge amount of time out of the business. We really want to change that.”

He says Vend has released a free mobile inventory scanner app as part of its wider strategy to provide free tools for all retailers.

Many stores are still using pen and paper to do their stock taking which is just crazy...We really want to change that.

Vaughan Rowsell, Vend

Counter, now available on iTunes, lets retailers perform full and partial inventory counts as well as process product deliveries and transfers using their iPhone, iPad, or iPod Touch. All they need to do is scan product barcodes using the device’s camera, and Counter will take care of recording and saving the necessary product data.

“Counter provides a way for retailers to speed up inventory counts and reduce human error, plus it’s intuitive and easy to use. We built it because we want to keep finding ways to help retailers succeed,” says Rowsell.

Once a count is completed, the app creates a file containing the names, quantities and SKU information of the merchandise. Retailers can email the file using the app and from there they can import product data into their chosen point-of-sale, retail management, or inventory system. Counter is designed to work with any point-of-sale software, so a retailer can use the app no matter what system they use.

Read more: Movers and shakers: Ross Hughson, Tony Wickstead and Petrus van der Westhuizen

Vend says Counter is ideal for retail store owners, warehouse managers and stock room supervisors, as it streamlines counting inventory by reducing manual work for retailers. The app’s autofocus feature immediately scans barcodes so users don’t have to tap any buttons. Timestamps are also automatically added to each count, allowing retailers to easily track their progress or take a break from scanning and then pick up again later.

Customer-obsessed leadership is now the new standard: Forrester

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