Accident Compensation Corporation(MIS100 2009)

By CIO staff | Friday, July 24 2009

2008 ranking: 34

Senior IS executive: Graeme Osborne, general manager, information management group
Reports to: Dr Jan White, CEO
Size of IS shop: 154

PCs: 4134
Mobile PCs: 708
Terminals: 722
Hand-held devices: 218
Total screens: 5782

Industry: Finance and insurance
PC environment: HP, Windows XP
Server environment: HP; Sun; Windows 2000, 2003
DBMS: Sybase, Oracle, SQL
Address: Shamrock House, 81 — 83 Molesworth Street, Wellington
Website: www.acc.co.nz
Key IS projects this year: Eos planning and purchasing (additional modules to the new claims management system);ACC Online (new layout of website, new content, improved functionality); Oracle Financials upgrade; human resources information management system.

The Accident Compensation Corporation (ACC) aims to use improved customer communication at touch points to demonstrate ACC as an efficient and effective organisation. ACC has a range of initiatives within its current Empower strategic priorities. Key objectives over the next 12 months include improving service to levy-payers through implementing a channel and marketing strategy; developing a future-proof service delivery model to free up customer-facing staff from administration workload; and implementing people strategies to aid in recruitment and retention.

Graeme Osborne, general manager information management group, says internally, ACC’s key challenge and focus is on achieving greater operational efficiency, while ensuring future business change is managed as a series of strategic investments. ICT is used to support this drive and ACC has invested in modern web based technologies.

An example is the EOS client and claims management solution based on Fineos, an Irish Java-based n-tier application, and ORACLE Content Management (previously Stellent) for web, intranet and content management solutions.