Inland Revenue Department(MIS100 2009)

By CIO staff | Friday, July 24 2009

2008 ranking: 12

Senior IS executive: Ross Hughson, CIO
Reports to: Tim Occleshaw, deputy commissioner business development and systems
Size of IS shop: 482

PCs: 6233
Mobile PCs: 1940
Terminals: 1780
Hand-held devices: 955
Total screens: 10,908

Industry: Government and defence
PC environment: Acer, Dell, Compaq, IBM, Apple, Windows, Linux
Server environment: Sun, Acer, Compaq, Dell, HP, IBM, Unisys Linux, Solaris, Windows
DBMS: Oracle, Unisys DMSII, Progress
Address: 15 Manners St, Wellington
Website: www.ird.govt.nz
Key IS projects this year: Transform Employee information (TEI); Transform IR; Students Loan system upgrade; Novell OES2 Upgrade.

The largest ICT projects on the agenda for Inland Revenue in 2009 are a rebuild of the current student loans system, a Novell OES2 platform upgrade, along with strategies and technologies designed to transform employer information transfer to Inland Revenue. These projects and others support the strategic direction for Inland Revenue this year, which include targeting and tailoring of activities through better customer understanding and optimising organisational efficiency to reduce compliance costs over time.

“We continually invest in our people and tools to deliver these future outcomes,” says CIO Ross Hughson.

ICT drivers with Inland Revenue include the desire for service management excellence and a particular focus on architectured renewal of the Inland Revenue systems environment in line with its new Enterprise Architecture.

Hughson says while overall ICT budgets will have decreased by up to 5 per cent and project budgets by more than 10 per cent in the wake of government-wide spending reductions, Inland Revenue is continuing to build on ICT projects initiated last year — such as improved business intelligence systems — as well as those new to this year. These include investigating building on Inland Revenue’s extensive VoIP network to provide unified communications capability, building on its Siebel Case Management system to extend it to towards becoming a full CRM system, as well as further strategic web portal investment. This includes the addition of more web functions for families and individuals on top of functions delivered last year for KiwiSaver and corporate customers.