Accident Compensation Corporation(MIS100 2010)

By Jess Meyer | Thursday, May 27 2010

2009 ranking: 29

Senior IS executive: Richard Doig, acting CIO
Reports to: Katie Sadleir, general manager corporate
Size of IS shop: 130

PCs: 3400
Mobile PCs: 557
Terminals: 767
Hand-held devices: 500
Total screens: 5224

Industry: Finance and insurance
PC environment: HP, Windows XP
Server environment: HP; Sun; Windows 2003, Red Hat Linux
DBMS: Sybase, Oracle, SQL
Address: Shamrock House, 81—83 Molesworth Street, Wellington
Website: www.acc.co.nz
Key IS projects this year: Integrated insurance system; contract Management system implementation; e-business initiatives (B2C and B2B); claims management and financial systems upgrades; data warehouse refresh and deployment of new BI tools; desktop and application virtualisation; Server and storage virtualisation; infrastructure consolidation; CMDB deployment; network and voice upgrades; and various lifecycle replacement projects.


The ACC IS department services all internal ACC divisions, Catalyst Risk Management and Dispute Resolution Services.

ACC’s Information Systems are expected to enable ACC’s business to operate efficiently, and be flexible and agile enough to be adapted quickly to the changing business needs of ACC’s operating environment, whilst providing value for money.

Richard Doig, acting CIO, says that ACC’s Information Systems Strategic Plan has identified five priorities for ACC.

• Enhance business capability: flexible information systems will enable business processes, enhance capability and support an integrated business.
• Extend access to information systems: partners and stakeholders will have controlled access to ACC’s information services, supporting the secure and effective sharing of information and business processes
• Enable improved decision-making: ensure accurate and timely information is available, accessible and trusted.• Deliver value from information system investments: leverage IS and strategic partnerships, reducing costs and delivering value for money
• Maintain stable and secure information systems: ensure systems are stable, secure and trusted, minimising interruptions to the delivery of business services.

Doig and his team will focus on several key IT projects this year, including implementation of both an integrated insurance system and a contract management system; several important e-business initiatives, both B2C and B2B; upgrades to ACC’s claims management and financial systems; a data warehouse refresh, with associated deployment of new business intelligence tools; ongoing desktop, application, server and storage virtualisation; infrastructure consolidation; network and voice upgrades; a CMDB deployment; and various lifecycle replacement projects.