The 2010 NZ CIO Summit Advisory Council

Perhaps the most important strategic issue facing the firm in this environment of uncertainty is the choice of strategic posture, the profile of the organisation's actions towards its environment. Some organisations are redefining their business and focusing on radical improvement and optimisation while others are encumbered by past investments, and the management assumptions underlying them. Dr. Peter Wilton will expose leading edge thinking on how to respond to the shifts in the rules of market competition.

• The causes of demise, and key market risks, facing successful organisations
• The importance of shaping market and competitive behaviour, rather than reacting to it
• Tools and approaches for systematically anticipating changing market realities, and uncovering powerful new marketing and business strategies to prosper in the face of such change
• Approaches for pinpointing the specific new skills, assets, and organizational capabilities which will enable the organisation to master an unfamiliar future

Dr. Peter Wilton, Senior Lecturer, HAAS SCHOOL OF BUSINESS

Gabrielle will provide us with key insights about leveraging technology enabled change into a resistant enterprise through flexible partnering, better communication of business outcomes, capabilities and costs. While consumer needs drive the direction of change, it's more often the scale of enterprise adoption that determines whether such needs are realistically sustainable across the industry. It's this factor that Gabrielle has explored in her work with the Australian government and other related large scale industries. Using a range of current opportunities to illustrate the 'open window' for change, Gabrielle's discussion will show how and where the next generation communication solutions can shape enterprise improvements to service delivery, transform back office processes and increase productivity. Building on this, Gabrielle will discuss industry platform strategies and how these can be used to enhance transformation and innovative thinking about enterprise operations and customer services of the future.

Gabrielle Davies, Change Architect

Two-way responsibility and accountability is key to establishing a successful Shared Services operation. However, unless the operating units trust that the Shared Services operation will perform as expected and with the quality, cost, and timeliness laid out in the Service Level Agreement, they will never assume their share of the responsibility and accountability required.

• Precursors to effective shared services - governance and strategy
  
• Satisfying governance team expectations that the shared services will be established and survive
  
• The challenges facing the conflicting roles of governance in a shared service environment
  
• Common overlooked items within the defined governance structure
  
• Governance Models for Multi-Party Arrangements

Phil Brimacombe, CIO, HEALTHALLIANCE

According to recent international research nearly 30% of IT services and solutions could be based on Open Source by 2012. For CIOs, this promises to bring both risks and opportunities. Everyone is asking the same questions: where and when is Open Source best used? What governance policies should we put in place? From collaborative development to "community sourcing", is Open Source bringing about a new approach to IS management? This CIO will discuss how they have successfully brought some open source software into their organisation. They will give their feedback on their experience and discuss the main issues as they see it with the current state of the open source industry.

• How do organisations function in a mixed environment?
• Integration of Open Source into the technology mix
• Risk considerations of integrating an open source platform into the corporate environment

Liz Gosling, Director - ICT Services, AUCKLAND UNIVERSITY OF TECHNOLOGY

You have heard the vision of how Enterprise 2.0 is transforming the way we work, the way we access and share information and the way we communicate and collaborate in the social enterprise. But how is this grand vision playing out in the real world, especially as businesses are faced with unique new obstacles? In this session this speaker will give an honest assessment of Enterprise 2.0 in the real world and how innovative approaches to technology will transform how organisations work.

• What's working, what's not and what's next?
• Creating business value from emerging technologies
• How people are using MS and related third party vendor products to support Enterprise 2.0 strategies?
• The realities of implementation - lessons learned, challenges and successes

Bohdan Szymanik, CTO, KIWIBANK

More so than in any recent times, CIO's are being asked to cut IT budgets, reduce head count and deliver the same or enhanced IT services for less money. The CFO and CEO are also becoming increasingly engaged in decisions on how to allocate IT budgets in order to deliver the highest possible return on investment. CIOs need to demonstrate that all the efforts of IT generate net benefits. Rob will discuss:

• Challenges within their organisation and the requirement to align spending with the constantly changing requirements of the business
• The role of IT within their organisation and key requirements of any solutions implemented
• Managing the tension of considering radical innovation recommended by the CIO, while accepting the risk of failure and resultant costs
• Taking advantage of new business models for the delivery of IT requirements and a detailed cost benefit analysis

Rob Tillotson, CFO, Colenso BBDO

St John New Zealand is a charitable organisation providing healthcare services to the NZ public. Services include emergency and non-emergency ambulance treatment and transport, first aid training, first aid supplies and community care services. St John is NZ's largest ambulance service provider. Peter McDowall, ICT Director examines the critical role of technology in providing healthcare services. He will share his approach and experiences with building a 21st Century healthcare system through the delivery of advanced IT systems using cloud-based service offerings.

• Where are we now & the future of St John healthcare services for New Zealanders
• Drivers & challenges for the replacement of bespoke healthcare systems with SaaS based applications - delivery of instant-on, access anywhere systems
• How to embrace corporate responsibility beyond technology - how you can support St John's role in promoting positive youth development , volunteering and healthcare programmes across New Zealand communities

Peter McDowall, CIO, ST JOHN NEW ZEALAND

The CIO Summit will again be celebrating the success and achievements of New Zealand's IT leaders during a Gala Award Dinner at the end of the day one. The dinner will be an opportunity for delegates to round off the superb networking aspects of the Summit in a relaxed atmosphere. Dinner Guest Speaker to be announced.

Every recession of the past few decades has spawned massive restructuring of technology and an abundance of opportunity when the inexorable rebound occurs. The ever-accelerating scientific and technological tsunami that is enabled by computing power, ubiquitous high-speed global connectivity and boundless storage capacity will unleash a set of cultural shifts that will forever change our perception of the world. André Mendes sees a veritable maelstrom of change sweeping us into the next generation of innovation, with life-changing consequences for people worldwide. In this inspirational keynote, Mendes envisions a near future where culture, business and technology are tightly intertwined and virtually indistinguishable; where societies are forever altered and where technology serves as a guidepost for a "higher level of reality" in the fast-evolving world of the 21st century.

Andre Mendes, CIO/CTO, BROADCASTING BOARD OF GOVERNORS - INTERNATIONAL BROADCASTING BUREAU

• The rural broadband initiative -
• Implications for IT and Next Generation Networks
• The changing nature of demand
• Impact on the IT sector - shape of the industry to come

Rosalie Nelson, Research Manager - Telecommunications, IDC
Michael Wigley, Solicitor, WIGLEY & COMPANY

There are multiple forces driving security in 2010. The forces include meeting customer expectations, achieving regulatory compliance, mitigating stakeholder risk, protecting brand reputation, and maintaining public trust. However some of today's most compelling technologies are giving organisations some of the biggest security headaches. This session will discuss:

• Building security risk into the core business strategy
• Aligning security with economic realities
• Application security, data security and network security - where should I focus my time and money?
• The future of cloud computing and what you need to do in order to effectively secure it
• Software-As-A-Service - as either a provider or user what are the security issues and how do you manage them?

Alastair Grigg, Chief Operating Officer/Chief Information Officer, XERO

Mobility is clearly becoming more complex for enterprises as it penetrates more deeply into organisations. There has been a blurring of the boundaries between business and personal usage as well as simply more users with more devices using more applications. Most CIOs want to manage mobility more effectively by providing employees with devices that are easy to maintain and to control, and which support enterprise applications within a security framework. But they struggle to control user behaviour as employees like to select their own devices and then use them to access consumer applications too. This CIO will share his views on mobility and how their organisation approached the mobilisation of their workforce:

• The challenges that CIOs are facing in managing mobility
• Making more strategic use of this technology - opportunities and challenges around collaboration
• Managing the cost of mobility - How we give access to our customers cost effectively
• The rollout of mobile applications
• More devices, more device management
• Mobile technologies - contemporary and emerging - CIOs should keep an eye on

Customer Intimacy is one of the three Value Disciplines, regarded by Treacy and Wiersema as the key to outstanding company success. Their argument is that an organisation should be world class in one Value Discipline (the other two being Operational Excellence and Product Leadership) and at the industry average level in the other two. IT is a pre-requisite for Customer Intimacy, but what does that mean in practical terms, how is it achieved, and what is the ROI? What is the role of IT in this discipline?

Mike Clarke, Chief Information Officer, SKYCITY ENTERTAINMENT GROUP

On any given day, CIOs are leading an organisation that solves a myriad of problems for customers, both internal and external. Part of the problem in the past was that IT didn't understand the customer and therefore lacked credibility when it was proposing solutions to problems the business wanted to solve. Often this resulted in IT being told, "Just build this and make it cheap" rather than a partnership which leverages both business insight and technology to deliver a better solution for the overall business. This CIO will discuss:

• How to improve internal customer relationships
• The risks and benefits of creating a separate function to manage customer relationships
• Why centralising or outsourcing daily support may mean better service
• The Pros and Cons to consider before dedicating a team to manage user relations
• Signals that indicate you are serious about customer service

In the current environment CIOs need to be planning for when the economy improves and the gap between their current capability and what their organisation will require moving forward. Drawing on recent and current trends this speaker will look at the key drivers likely to shape how the world of work will develop and what you must do now to meet future challenges?

• The latest trends - What will shape the next 3-5 years?
• The tools and foresight needed to address recruitment, training and retention
• How your leadership and management style will need to adapt
• How you can leverage your human capital management system - Who can we learn from?

Manfred Friedrich, CEO/CTO, ADSCALE LABORATORIES LTD

Today's enterprise looks different than the enterprise of the past. As we have heard over the past two days the CIO needs to embed themselves in the business and pioneer ways to use technology to deliver a better customer experience, drive a culture of innovation and ultimately drive revenue opportunities. So where do you begin once you get back to the office? How move from strategy to implementation?

• Building a customer-centric IT strategy - How to improve internal customer relationships
  
• Signals that indicate you are serious about customer service
  
• Developing a winning culture
  
• Ensuring you remain commercially focused

Hamish Grant, CIO, EZIBUY