Fletcher Building (MIS100 2012)

Fletcher Building (MIS100 2012)

2011 ranking: 2

Senior IS executive: Paul Knight, CIO

Address: 810 Great South Road, Penrose, Auckland


“We’re constantly looking to innovate and find new ways to bridge the organisational and geographical divides."

Fletcher Building, New Zealand’s largest listed company, has expanded and restructured in the last year from six divisions to seven — Building Products, Concrete, Construction, Crane, Distribution, Laminates & Panels and Steel. Fletcher Building (FB) extended its relationship with Gen-i in December with a new SmartMeeting service contract that delivers global videoconferencing to FB’s offices in Auckland, Sydney, Melbourne and Cincinnati and takes advantage of new fibre services to improve business flexibility and robustness, as well as cutting costs. As a large scale, international business, FB was looking for a solution that would meet long term objectives and future-proof the organisation’s communications infrastructure. The contract also includes a unified communications solution and IP telephony network that builds on Gen-i’s managed IP telephony solution, as well as the extension of WebEx to mobile devices, allowing staff to communicate anywhere and at any time. “Our decentralised structure, with over 40 independent businesses within a global operation, brings about its own unique challenges,” says CIO Paul Knight. “We’re constantly looking to innovate and find new ways to bridge the organisational and geographical divides through streamlining our approach to communications across all our offices.” Knight says the deal will result in significant improvements to the way the business conducts its day to day operations and will support its ambitious growth objectives in the coming months. Back in June, Fletcher also signed a three year contract with Gen-i for the provision of mobility solutions based on Telecom’s XT network. The deal includes over 5500 mobile voice and data connections, and builds on the companies’ existing relationship for the provision of fixed line, WAN, mobile and internet. Knight says the mobility services have helped Fletcher achieve business efficiencies and improve productivity, deliver cost savings, and enhance its responsiveness and customer experience across the group. “By giving our people the right tools to do the job, and the freedom to use them as often as they like, we create efficiencies, lower costs and ultimately add real value to our business,” he says. Collaboration remains a key focus for Fletcher in 2012, to support the company’s decentralised structure efficiently and effectively. Governance is another area of strong focus, as there is no singular

IT strategy driven from New Zealand to the rest of the Group. Knight must ensure adherence to business strategy, and consistent execution of projects and systems, in line with FB’s policies. An important and multifaceted project over the next year centres around customer facing systems, which will focus on the use of IT systems to better work with and add value to Fletcher’s customers.

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