The New Zealand Fire Service (NZFS) is becoming a broad based fire, rescue and emergency management organisation. Recognition of this is being built into forward planning through a risk-based response approach, capturing lessons learned from Christchurch and building up incident management capability for major emergencies.
“Technology needs to play a relevant role to enable this evolvement and services delivered must be effective, efficient and accountable,” says CIO Alma Hong. “Interoperability with other emergency service partners is essential to this objective, including technology solutions, data and processes. Internally, ICT requires enhanced understanding of and interaction with the business and its operations, while the business also needs to further understand the role of ICT and empower it appropriately.”
Currently, the ICT team is looking to systematically converge, re-model and simplify existing technology platforms, interfaces and data models to a service oriented architecture. The NZFS has plans to leverage rapid advancement in technologies, particularly mobility and smart devices and applications, cloud sourcing and all-of-government common capabilities, GIS, telecommunications and social networking technology for powerful internal communications. “Technology has a strong role in enabling NZFS business and operations, and in driving innovation,” says Hong. “The ICT Services team works closely with the user community to deliver effective and fit-for-purpose technology solutions, ensure that NZFS is aware of strategic opportunities made possible through technology, positioned to take advantage of those opportunities, and to manage the growing complexity of the ICT environment.”