IAG New Zealand is the largest general insurer in New Zealand, offering its insurance services to NZ customers under three main brands — State Insurance, AMI and NZI.
The acquisition of AMI, completed in April this year, involves the transfer of AMI’s business, excluding its Canterbury earthquake liabilities, to IAG. Integration of AMI with IAG’s business will be top of mind for the organisation’s IT services department, led by CIO Allan Dornan. ICT budgets and staff numbers will rise over 2012 as a result of the acquisition and integration activities.
“IT is at the heart of nearly everything we do,” says Dornan. “The focus this year, from an IT perspective, will be on integrating AMI into our company. Our approach in this regard will be to identify the best within our expanded portfolio of businesses and leveraging what we have so that we deliver on our vision to be the best insurer. While doing this we need to keep driving operational efficiency and delivering better customer service for our wider business.”
Beyond the AMI acquisition, Dornan’s team faces a complex and challenging project landscape, which will include product and pricing enhancements, a claims system renewal, delivering new e-business capabilities for customers and brokers, and telephony upgrades.
“A key business priority is helping our customers affected by the Christchurch earthquakes. A related, and very important, issue is trying to maintain the affordability of insurance given the increasing cost of re-insurance, which we need to have in place to deal with events of this nature.
“IT will play a part in maintaining affordability though helping drive business efficiency and in offering new product and pricing options,” he says.