At PwC (formerly known as PricewaterhouseCoopers), 2012 will see a continued focus on aggressively exploiting IT as a strategic enabler to deliver new applications, innovate, improve mobility and drive efficiency. “We are maintaining our technology rollouts to support the demands of the business for a greater client focus, increased efficiency and continued innovation,” says CTO John Deane.
In New Zealand, PwC employs over 1000 people and has offices in Auckland, Waikato, Hawke’s Bay, Taranaki, Wellington, Canterbury and Otago. Implementation of the ICT projects planned last year have continued and, in some cases, expanded. Having just completed a major Lotus Notes upgrade, the ITS team has rolled into planning for another Microsoft Office upgrade, continued EDMS rollout and further point solution upgrades. Greater use of internet based resources, portals and work group collaboration is being supported by a SharePoint implementation and phased rollout of wireless networking in offices. Phased implementation of VoIP telephony, video conferencing and distance learning strategies will continue this year, as well.
“We are leveraging our investment in a solid foundation of a centralised and fully virtualised core infrastructure,” says Deane. “Continued deployment of front facing applications, such as EDMS and distance learning, and greater application integration continues to be supported by a further WAN upgrade and greater use of shaping technologies.” Delivery of support and the end user experience remains a focus for PwC over the coming months, as the delivery structure undergoes realignment.