The New Zealand Automobile Association ITS team supports several divisions and subsidiaries: Geosmart, Road Service, Tourism and the Driver Education Foundation among them. With the launch of AA SmartFuel in November 2011, the number of supported units grew to 19. Operated in collaboration with BP and Caltex, AA SmartFuel is an online programme for New Zealand drivers which allows them to earn, track and spend rewards, with transactions being processed 24x7. Social media has been leveraged to promote the programme, with the AA SmartFuel page on Facebook earning nearly 4000 ‘likes’ by early March this year.
Despite decreased ICT budgets and project numbers, the landscape ahead will be busy for the team, led by CIO Doug Wilson. “IT is intimately involved in all facets and activities of the business; it is regarded as a key enabler,” he says.
Ongoing work across cloud computing, mobility, business continuity/disaster recovery, knowledge management, wireless, VoIP and virtualisation technologies will continue, with major focus to be given to a planned Exchange 2010 upgrade, a Server 2008 R2 domain upgrade, replacement of in-car devices for vehicle inspections staff, automating dispatch and further roll out of survey tools. 2011 investments in business intelligence continue to support the business. The company’s website uses contextual navigation to help direct users to the range of related products or services available. Founded in 1903, the NZAA today offers motoring advice, insurance, finance, maps and travel guides to New Zealand motorists. There is a tremendous opportunity for crossover and upselling to AA members and users, says Wilson. Setting up systems and processes to enable this continues to be important.