Vero Insurance New Zealand, based in Auckland, operates as a subsidiary of Suncorp Group, with the New Zealand CIO, Andrew Diver, reporting to the head of business technology operations out of Suncorp Australia. He also sits on the Vero Insurance New Zealand executive team, with additional accountabilities for administration, real estate and group procurement.
“ICT helps us to achieve business objectives for Vero NZ by making it easier for intermediaries, partners and customers to do business with us, while reducing the cost of doing business and by assisting decision making by providing timely access to relevant data,” says Diver.
Though natural disasters, such as the earthquakes and aftershocks in Canterbury, have created a challenging economic environment, Vero NZ has slightly increased ICT budgets, projects and staff numbers for 2012, all by up to five per cent.
Vero received a nod of encouragement in late November when its senior developer, Tim Taylor, was named Software Developer of the Year 2011 ITEX Computerworld Awards in Auckland.
Further enhancement to online insurance offerings and core processes will take precedence this year for IT Services, while projects in wireless, cloud computing, VoIP, business continuity/disaster recovery, social media, e-business, mobility, unified communications and virtualisation will continue.
There is a growing focus on business intelligence, driven especially by requirements stemming from Vero’s response to the Canterbury earthquakes.