“ASB technology has two key roles to play,” says chief operations officer Russell Jones. “The first is in providing operational support, adhering to service level agreements and delivering outstanding service to our customers. The second is providing resources, governance and innovative solutions for transformational business projects to achieve strategic objectives.”
As part of a restructure that was completed in late 2011, Jones moved from the role of CIO to that of COO, with responsibility for technology. “In the first six months … I almost ran them as two separate teams,” he told CIO NZ. However, today, “there is much more of a blend of technology and operations functions when you look at them together. You can see synergies [that] wouldn’t seem so obvious if they were in different parts of the organisation.”
This year, ICT endeavours will be supported by investments in cloud computing, social media, ERP, business intelligence, unified communications, wireless, FMIS, mobility and e-business. Alongside these various business projects, the ICT team will complete significant technology upgrade projects, including a desktop migration from Windows XP to Windows 7, and the leveraging of virtualisation technologies.
ASB was the first New Zealand bank to create a presence on the social media network Google+, following the unveiling of Google+ Pages for businesses in November 2011. ASB also harnessed Google+ to complete beta testing for its Android app in October last year. The bank’s efforts in the social media arena have earned it a spot on the Financial Brand Top 35 Banks on Facebook and Top 35 Banks on Twitter.