Mobility and BI top CIO priorities

Mobility and BI top CIO priorities

Gartner reports focus on growth, cost reduction and customers amidst flat budgets.

CIOs in Australia and New Zealand view governance, compliance, regulation and security as the biggest barriers to IT, above lack of IT budget and resources, according to the Gartner Executive Programmes 2012 CIO Agenda survey. The survey likewise finds CIOs’ technology priority list in the upcoming months are mobile technologies, analytics/business intelligence and cloud computing.

“Unlike the rest of the world, local CIOs seem more concerned with governance than money when it comes to delivering value from IT,” says Andy Rowsell-Jones, vice president at Gartner. “This is in part to do with having more money to spend than global counterparts, but they are also under pressure to use it wisely.”

The latest survey covered 2336 CIOs worldwide, including 132 from Australia and New Zealand. It was conducted in the fourth quarter of 2011 and represents CIO budget plans reported at that time.

ANZ CIOs reported an average budget increase of 1.3 percent over 2011, slightly higher than the nominal 0.5 percent worldwide average increase.

Despite tough economic conditions and future uncertainties, business expectations in Australia and New Zealand have strengthened the CIO’s focus in 2012 towards growth and customer retention. The business and technology priorities of local CIOs are strongly aligned with their global counterparts, with a few small differences.

There appears to be a greater focus on customers in 2012, with attracting and retaining customers the top business priority. This is also reflected by the introduction of customer relationship management (CRM) applications into the top 10 technology priorities (see table below).

”Despite the doom and gloom, there continues to be nuggets of good news in the survey data: not least they show enterprises haven’t given up; they are still fighting for new customers and revenue opportunities,” says Rowsell-Jones.

While cloud computing and virtualisation have slipped down the technology priority list in Australian and New Zealand to number three and five respectively, mobile technologies have moved to the leading spot, as smartphones and tablets continue to be used as business productivity tools.

After four years at the top of the technology priority list for CIOs in Australia and New Zealand, business intelligence (BI) slipped to number 7 in 2010, but has been climbing back up to the top ever since, appearing at number two this year.

The survey finds the current tenure of CIOs in Australia and New Zealand averages 3.8 years, compared to the global average of 4.6 years. The survey also finds 24 percent of Australian and New Zealand CIOs report to the CFO, slightly higher than the 21 percent with this reporting line globally.

Top 10 Business Priorities ANZ RankGlobal Rank Top 10 Technology PrioritiesANZ RankGlobal Rank
Attracting and retaining new customers12Mobile technologies12
Increasing enterprise growth21Analytics and business intelligence21
Reducing enterprise costs33Cloud computing33
Managing and delivering operational results45Collaboration technologies44
Improving efficiency56Virtualisation desktop, server and storage55
Creating new products and services64Legacy application modernisation, upgrade or replacement66
Improving enterprise leadership7-Customer relationship management applications78
Improving governance, compliance, risk and security8-Enterprise resource applications89
Implementing finance and controls9-Content management applications9-
Attracting and retaining the workforce108IT management technologies107
Source: Gartner Executive Programmes (2012)

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