Housing New Zealand’s chief information officer, Paul Jepson, has resigned. He had held the role since joining the corporation in July 2010. The corporation says in a statement that Shane Hamill is now the acting CIO, taking over immediately “given our pressing timeframes for our transformation programme delivery”.
Hamill has been with Housing NZ since December 2006 and has been acting CIO on occasions during the past three years. His most recent role has been manager of delivery services.
No reason was given for Jepson’s resignation. Computerworld is aware of a number of resignations recently from the corporation – not all in IT.
Transformation project leader Philippa Jones said last month that Housing NZ expected to garner net benefits of $70 million over the next three years from its transformation programme, which is now scheduled for delivery by July 31.
Last November, Computerworld reported that some staff and vendors close to the $72 million project claimed it was in trouble. The state-owned enterprise rejected their allegations.
As part of the transformation project, Housing NZ has opened a new contact centre in Manukau to complement its main call centre in Porirua.
From next month its offices will no longer be available to the public unless a pre-arranged meeting has been set up.
The Labour opposition has criticised the changes, which means tenants won’t be able to get help unless they use a phoneline service. Labour's Annette King says Housing NZ shouldn't be acting as a faceless landlord collecting rent. "The idea that you're going to be able to deal with a telephone number and get faster, better, more efficient service seems to me to be a nonsense," she says.
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