Taupo accountancy firm Strettons has turned to StorageCraft ShadowProtect backup and restore software after a new server kept crashing.
The company uses tape backup and was moving from physical to virtual servers for faster recovery times.
Strettons ICT manager Dave Cowman says the crashes would occur during set up and configuration of the new server due to “incompatability between the BIOS and a chipset microcode on the motherboard.”
This new server played a key role in the company's disaster recovery but the crashes prevented it from backing up its 16 other virtualised servers, which run company systems including security and the internal IP phone system.
Cowman says Strettons doesn't have fibre, only ADSL2+ over copper, which has poor upload speeds, preventing effective use of online backups.
Thus, he turned to ShadowProtect after seeing a “masterly” demonstration of the product in Hamilton, noting its resilience and fast recovery.
ShadowProtect works over three of the company's three physical servers and recovers to a known position (QED) and manages changes rather than backing up everything all the time.
After the installation of the new server last October, which led to the BIOS upgrade and the use of ShadowProtect, the system has worked very well, allowing ICT functionality, including remote working, “pretty much 24/7” for Strettons' 67 staff, Cowman continues.
Putting in the new server and related tape systems increased recovery speeds four-fold and after “plugging away” for two weeks, it became stable. Since then, Cowman has upgraded the system drives, using ShadowProtect there as well.
Looking back, Cowman advises IT managers with similar projects to always have a fall-back plan to get back to a known position.
He says ShadowProtect continues to ensure Strettons has recoverable instances and to date has not failed, forcing him to put things back together again.
“Just in case you think that leaves me vulnerable, the ShadowProtect images go onto the tape backup and then offsite as well - belt and braces and a fall-back plan.”
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