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Vodafone NZ(MIS100 2011)

Vodafone NZ(MIS100 2011)

2010 ranking: 63

Senior IS executive: Claire Govier, CIO Reports to: Sandra Pickering, director of technology / CTO

Size of IS shop: 116

PCs: 900

Mobile PCs: 1200

Terminals: 1100

Hand-held devices: 600

Total screens: 3800

Industry: Information - telecommunications

PC environment: Windows XP, Dell

Server environment: HP, Oracle SUN Solaris, Windows, Red Hat Linux, Oracle, Dell

DBMS: Oracle, SQL

Address: 22 Viaduct Harbour Avenue, Auckland

Website: www.vodafone.co.nz

Key IS projects this year: Upgrade of the CRM environment, reducing complexity and to ensuring continuing high levels of availability of customer service systems; continue the server virtualisation programme to reduce operating costs and datacentre capacity demand; complete the migration to Exchange 2007; plan for the migration to Windows 7 for the desktop.

At Vodafone NZ, “IT is well placed to strongly contribute to the achievement of higher levels of customer satisfaction, to the reduction of operating costs and complexity, and to ensure that the required capacity for business growth is available and reliable,” says CIO Claire Govier.

Key ICT focus areas for the leading telecommunications provider are continuing to drive efficiencies and reduce operating costs, thereby freeing up funds for further investment in smart technology and applications for consumer and business customers.

In the past 12 months Vodafone has completed the deployment of an upgraded desktop COE system, which involved the entire desktop and laptop fleet for all 1500 staff and for all contractors. It has allowed employees greater functionality and security, improved management of the desktop environment, easier helpdesk support, and uniformity of programmes.

A business self-service pilot is being undertaken that will provide new functionality for business customers to raise service requests, by allowing them to lodge service requests from within ‘My Account’ online, eliminating the need to run both Salesforce.com and My Account to manage business customers.

At the technical support level, rationalisation of the server fleet is allowing better efficiency in Vodafone’s datacentres. Reduction of operating costs and of demand on data centre capacity is also expected as a result of a server virtualisation programme.

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Tags mis100 2011managementMIS100

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