Size of IS shop: 59
Mobile PCs: 944
Hand-held devices: 306
Total screens: 2639
PC environment: Windows XP, 7; Dell
Server environment: Windows 2003, 2008; Sun; Dell; IBM
DBMS: SQL, Ingres
Address: 15 Maurice Paykel Place, Auckland
Key IS projects this year: Sales force effectiveness; data management; electronic requirements management; mobility.
For the Fisher & Paykel Healthcare ICT team, supporting 13 global offices and one offshore manufacturing facility provides ongoing challenges and opportunities to utilise leading ICT solutions to the betterment of the business.
ICT is used to support “continued business growth by ensuring continued high availability, reliability, capacity and performance of all systems throughout the organisation to ensure disruption free R&D, manufacturing, distribution and sales”, explains VP ICT Winston Fong. Additionally, ICT assists with improving the capability and effectiveness of staff and processes throughout the organisation. This includes the leading manufacture’s global sales force, by ensuring they have the right tools, knowledge and information available to assist them through the sales process and to improve customer service.
“The continued challenge of staying on top of the ever-changing technological landscape, providing high customer service levels and meeting service level requirements, while delivering on business and customer requirements is ever increasing,” Fong says.
Growth areas include the consumerisation of technology and the social media/Web 2.0 space. “We need to be able to adapt and be agile enough to move faster than the changes around us, to be able to successfully deliver against expectations,” Fong says. “Above all else, we put a high priority on being able to deliver real and direct value to the business.”
Despite the difficulties involved, Fong’s team is putting extra effort in being able to let go of non-value added systems and projects, instead targeting ones that can clearly add to the bottom line. “This is certainly always easier said than done, as there are always conflicting priorities and someone always feels that they are losing out.”
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