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Fisher & Paykel Healthcare(MIS100 2011)

Fisher & Paykel Healthcare(MIS100 2011)

2010 ranking: 82

Senior IS executive: Winston Fong, Vice President ICT Reports to: Michael Daniell, CEO

Size of IS shop: 59

PCs: 1211

Mobile PCs: 944

Terminals: 178

Hand-held devices: 306

Total screens: 2639

Industry: Manufacturing

PC environment: Windows XP, 7; Dell

Server environment: Windows 2003, 2008; Sun; Dell; IBM

DBMS: SQL, Ingres

Address: 15 Maurice Paykel Place, Auckland

Website: www.fphcare.com

Key IS projects this year: Sales force effectiveness; data management; electronic requirements management; mobility.

For the Fisher & Paykel Healthcare ICT team, supporting 13 global offices and one offshore manufacturing facility provides ongoing challenges and opportunities to utilise leading ICT solutions to the betterment of the business.

ICT is used to support “continued business growth by ensuring continued high availability, reliability, capacity and performance of all systems throughout the organisation to ensure disruption free R&D, manufacturing, distribution and sales”, explains VP ICT Winston Fong. Additionally, ICT assists with improving the capability and effectiveness of staff and processes throughout the organisation. This includes the leading manufacture’s global sales force, by ensuring they have the right tools, knowledge and information available to assist them through the sales process and to improve customer service.

“The continued challenge of staying on top of the ever-changing technological landscape, providing high customer service levels and meeting service level requirements, while delivering on business and customer requirements is ever increasing,” Fong says.

Growth areas include the consumerisation of technology and the social media/Web 2.0 space. “We need to be able to adapt and be agile enough to move faster than the changes around us, to be able to successfully deliver against expectations,” Fong says. “Above all else, we put a high priority on being able to deliver real and direct value to the business.”

Despite the difficulties involved, Fong’s team is putting extra effort in being able to let go of non-value added systems and projects, instead targeting ones that can clearly add to the bottom line. “This is certainly always easier said than done, as there are always conflicting priorities and someone always feels that they are losing out.”

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Tags mis100 2011managementMIS100

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