Size of IS shop: 26
Mobile PCs: 1150
Hand-held devices: 450
Total screens: 1910
Industry: Business management and scientific services
PC environment: Windows XP, HP
Server environment: Windows 2003, 2008; HP
DBMS: Microsoft SQL, Oracle
Address: PricewaterhouseCoopers Tower, 188 Quay Street, Auckland
Key IS projects this year: DMS implementation, Windows 7, VC strategy, desktop virtualisation, wireless
PwC (formerly known as PricewaterhouseCoopers) is focusing aggressively on exploiting IT as a strategic enabler to deliver new applications, innovation, improve mobility and drive efficiency. “We have kept our ‘foot to the floor’ to meet the constantly increasing demands of the business,” says CTO John Deane.
Consistent with the organisation’s IT strategy, implementation of the ICT projects planned last year have continued and, in some cases, expanded. These include Microsoft Office and Lotus Notes upgrades, implementation of a bespoke ClientStream CRM solution, and the progressive rollout of a DMS solution.
Greater use of internet-based resources, portals and work group collaboration is being supported by a SharePoint implementation and phased roll out of wireless networking in offices. Phased implementation of both VoIP telephony and video conferencing strategies have begun this year.
A business intelligence project initiated prior to last year has reached successful completion, with disaster recovery efforts having resulted in enhanced business continuity programme implementation. Mobility and e-business will be new areas of focus for 2011.
Supported by a wide area network upgrade and increased trans-Tasman link, optimised with Riverbed technology, PwC has fully virtualised its core infrastructure to support a centralised architecture based around a SAN storage solution located at its Auckland datacentre. “Delivery of support and the end user experience is a focus, as we adjust the skill mix and progressively implement ITIL aligned processes,” says Deane.
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