House of Travel(MIS100 2011)

House of Travel(MIS100 2011)

2010 ranking: 90

Senior IS executive:
David Veronese, CIO Reports to: CEO

Size of IS shop: 50

PCs: 1300

Mobile PCs: 400

Terminals: 200

Hand-held devices: 100

Total screens: 2000

Industry: Business management and scientific services

PC environment: Windows XP, Dell

Server environment: Windows 2008, 2003; Dell


Address: Level 1, 210 Oxford Terrace, Christchurch


Key IS projects this year: Not disclosed.

In late 2009 House of Travel (HoT) completed a major restructure that changed not only the organisation’s IT structure but, most importantly, the business unit engagement and responsibility of projects. It has enabled a high level of ownership and engagement from all business units at executive level, removing barriers and providing key resources and timely prioritisation.

Last year saw the HoT ICT team undertake its biggest ever programme of work, including deployment of a new wholesale system and consultant selling tool for hotels, cars, sightseeing and transfers; a new service and framework that auto-loads and aggregates all supplier content for several web-service connectors’ properties into the new wholesale system; a major automation and migration project for the HoT website; more than a dozen new web service connections to airlines and accommodation providers; a new Air aggregation engine for and increased the response times for customer searches and provided for better availability on existing routes, including a cache and enhancements to cater for airline merchandising.

“For 2011 we have another large programme of work that builds on the work of 2010 and is focused on providing systems and processes that enable a selling culture; secure competitive advantage via technology; and enable cost effective information systems that are robust and reliable,” says CIO David Veronese.

“Looking forward our IT Infrastructure project focus, along with the new systems we are deploying, will largely be maintenance and support, though some projects are planned: telco review and network upgrade; laptop refresh for end of lease laptops;

supporting more than 150 displaced workers until our new office is built (post earthquake), and regular Microsoft/Windows updates. Large infrastructure re-engineering projects are planned to start from 2012.

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Tags managementMIS100mis100 2011

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