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MIS100 2011: Bubbling under

MIS100 2011: Bubbling under

The 10 organisations just outside the 100 – watch out for them next year.

Whitireia NZ 2010 ranking: 83

Senior IS executive: Hylton Tuckett, ICT Manager

Reports to: Deputy CE

Size of IS shop: 13

PCs: 1448

Mobile PCs: 196

Terminals: 134

Hand-held devices: 42

Total screens: 1820

Industry: Educational services

PC environment: Windows 7, Dell

Server environment: Windows 2008, Dell

DBMS: SQL

Address: Wineera Drive, Porirua

Website: http://www.whitireia.ac.nz

Key IS projects this year: Network Upgrade – to new HP Core, Distribution and Access layers and management system; wireless deployment – to new Aruba access system across all main campus sites; Microsoft Forefront Identity Manager; Microsoft System Centre Configuration Manager.

Whitireia NZ, formerly Whitireia Community Polytechnic, is the learning base for 11,000 students annually, across four campuses in Auckland, Wellington, Kapiti and Porirua. The IS Services department, led by ICT Manager Hylton Tuckett, is responsible for the IT needs of the students and staff, as well as the NZ Radio Training School, The Learning Shop and Wellington Performing Arts.

The tertiary institute now offers an extensive online curriculum, with a number of programmes and courses fully available via the internet. Technology is incorporated in traditional courses, as well, with multiple online resources available to support in-class courses and programmes. For online programmes, course materials can be accessed 24x7, from anywhere, which is an increasingly popular study option.

As with 2010, Tuckett says the enablement of increased flexibility of academic delivery through the effective use of ICT is his key goal. In support of this goal, new projects in 2011 will include increased wireless access and provision of laptops, improved video-conferencing functionality, social networking, along with enhanced remote and on-campus access to learning resources, supporting mobility and flexibility of the learning environment for staff and students alike.

ICT budgets, projects and staff numbers are all up this year, the latter by as much as 10 percent. These increases will collectively support a strong ICT project plan for 2011 that includes a network upgrade to HP Core; distribution and access layers and management system upgrades; and a wireless deployment to a new Aruba access system across all main campus sites. Additionally, Microsoft Forefront Identity Manager and System Centre Configuration Manager will be rolled out this year.

Briscoe Group

2010 ranking: Not listed

Senior IS executive: Jeffrey Wescott, ICT manager

Reports to: Rod Duke, CEO

Size of IS shop: 4

PCs: 900

Mobile PCs: 100

Terminals: 120

Hand-held devices: NA

Total screens: 1120

Industry: Wholesale and retail trade

PC environment: Windows XP, Dell, HP, IBM

Server environment: IBM, Windows 2003

DBMS: Oracle, SAP

Address: 36 Taylors Road Morningside, Sandringham, Auckland

Website: www.briscoes.co.nz

Key IS projects this year: Not disclosed.

Briscoes has a nationwide homeware retail network in New Zealand. It has been a publically listed company here since 2001, as part of the Briscoe Group. Also part of the Briscoe Group are Rebel Sport, Living & Giving and Urban Loft stores.

Briscoe Group has been a heavy user of SAP solutions since 2006, in particular for its ERP needs. The Group worked with Ciber ANZ to implement Ciber’s out of the box ERP retail package called novaRetail, a fully integrated and pre-configured packaged solution based on SAP best practices. Ciber has also implemented a number of SAP functionalities for Briscoe Group, including Master Data Management, Merchandise Management and Planning, Sales and Distribution, Purchase Orders, Logistics, Finance and Business Warehouse. The novaRetail solution is fully integrated with Briscoe’s point of sale software, and provides the systems platform to facilitate further expansion and growth, as it happens.

SAP is also utilised for FMIS and EIS (SAP Netweaver) needs, while Oracle software has been chosen for database management. The company’s servers run on a combination of Windows Server and AIX (IBM Linux) platforms, and it uses Tivoli (IBM) as its preferred enterprise storage solution.

In the 12 months to 30 January 2011, Briscoe Group net profits rose above analyst predictions to $21.6 million, as opposed to $21 million for the previous year. CEO Rod Duke told media that he expects Briscoe Group to improve its market position this year, but that improvements will be reliant on a “pick-up in the economy which is still volatile”.

Turners and Growers

2010 ranking: Not listed

Senior IS executive: Martyn Seddon, General Manager Information Systems

Reports to: CFO

Size of IS shop: 34

PCs: 200

Mobile PCs: 200

Terminals: 740

Hand-held devices: 200

Total screens: 1340

Industry: Wholesale and retail trade

PC environment: Windows 7, XP; HP; Dell

Server environment: Windows 2008; Dell

DBMS: Oracle, SQL

Address: 2 Monahan Rd, Mt Wellington, Auckland

Website: www.turnersandgrowers.com

Key IS projects this year: CRM, Kerifresh and upgrade all SAP within the business units.

Cost savings realised through strategic use of technology and better processes have led to a reduction in ICT budgets for Turners and Growers (T&G), while at the same time boosting ICT project and staff numbers in 2011 by up to 5 percent.

IT will be used to “further automate processes”, says Martyn Seddon, general manager Information Systems for New Zealand's leading distributor and marketer of fresh produce.

The general technology product landscape looks much the same as last year, with a continued focus on ERP, CRM and e-business. New focus will be paid to disaster recovery over the coming months. CRM development will be seen as a top project this year, as is an upgrade of all SAP business solutions across the Turners and Growers’ 12 business units.

Additionally, significant attention will be paid to subsidiary KeriFresh. “We are removing a number of products used in the management, packing, shipping and selling of produce out of KeriFresh and building it within SAP to gain a seamless integration into the corporate ERP system,” says Seddon. “This will provide a real-time view of the business and reduce the reliance on manual entry into numerous systems. We are also revamping the hardware at KeriFresh to ensure there is a consistent look and feel throughout the business by using the thin client model, allowing us to support from a central location.”

Silver Fern Farms

2010 ranking: 46

Senior IS executive: Nigel Rickerby, IT manager

Reports to: Kevin Winders, COO

Size of IS shop: 20

PCs: 750

Mobile PCs: 300

Terminals: 80

Hand-held devices: 50

Total screens: 1180

Industry: Manufacturing

PC environment: Windows XP, 2000; HP

Server environment: Windows 2003, 2008; HP

DBMS: SQL

Address: Level 1 Harvest Crt Mall, 218 George St, Dunedin

Website: www.silverfernfarms.co.nz

Key IS projects this year: Upgrade to CRM 2011 + CRM expansion to other key areas of the business; Windows 7 rollout (managed and deployed by Microsoft SCCM + MDOP); network hardware refresh (including the rollout of new Cisco switching hardware and Citrix NetScalar + Branch Repeater hardware).

Farmers’ co-operative Silver Fern Farms is starting to realise the benefits of an ICT team restructure which began in late 2009. The IT team, led by IT manager Nigel Rickerby, supports the head office, two branch offices and over twenty processing facilities around New Zealand. While the company’s strategy has evolved from production-based to market-led, Silver Fern Farms has retained its co-operative status, today representing more than 20,000 sheep, cattle and deer farmers throughout New Zealand.

Microsoft technologies are heavily utilised throughout the business; these include the Microsoft Business Intelligence suite, Dynamics NAV ERP for finance and livestock procurement processes, SharePoint 2010 for content management and collaboration, and CRM 2011 for supplier information management. These are complemented by several solutions developed in-house for plant middleware, and supplier/field staff extranets.

Investments continue to be made across several technology areas, with projects to expand CRM to other key areas of the business; rollout of Windows 7 and Office 2010; upgrade to Exchange 2010 for the opportunity to centralise mail services; and a network hardware refresh, including the roll out of new Cisco switching hardware and Citrix NetScalar and Branch Repeater hardware for improved visibility, performance and management.

Additionally, says the IT manager, “working with a senior executive team who understand the benefits well applied technology can bring to the business is extremely satisfying, particularly when it is backed with a trust that the IT team will deliver.”

NorthTec

Senior IS executive: Sue Milner, ICT manager

Reports to: Paul Binney, chief executive

Size of IS shop: 22

PCs: 950

Mobile PCs: 450

Terminals: 80

Hand-held devices: 150

Total screens: 1630

Industry: Educational services

PC environment: Windows 7, Dell, HP

Server environment: Dell; Windows 2003, 2008

DBMS: SQL

Address: Raumanga Valley Road, Whangarei

Website: www.northtec.ac.nz

Key IS projects this year: Not disclosed.

NorthTec is the Northland region's largest provider of tertiary education, with campuses and/or learning centres in Whangarei, Kerikeri, Rawene, Kaikohe and Kaitaia.

Last year the education provider engaged in significant desktop and server virtualisation projects, as well as implementation of unified communications functionality and deployment of new storage management (from Data General to EMC), backup and recovery solutions. Investment in VoIP is expected to continue.

NorthTec’s aim is to be the hub of regional research and innovation, which must of course be supported by ICT investments and initiatives. “We seek to provide structures and support that facilitates collaborative research and consultancy,” says the post-secondary education provider’s website.

The polytechnic completed an upgrade to Windows 7 in 2010.

The NorthTec website is run on a SharePoint 2007 platform and was designed and built by Microsoft Gold Partner Business Mechanix in 2008-09. The site utilises data managed by Microsoft SQL Server 2005 data management software, and runs on server computers that use the Windows Server 2008 Standard operating system. It was partway through this implementation that NorthTec successfully virtualised its SharePoint server using Hyper-V, leading to additional virtualisation projects in 2010.

Kristin School

2010 ranking: 98

Senior IS executive: Jason MacDonald, director ICT services

Reports to: Peter Clague, executive principal

Size of IS shop: 12

PCs: 187

Mobile PCs: 1593

Terminals: 44

Hand-held devices: 15

Total screens: 1839

Industry: Educational services

PC environment: Windows XP, Vista; Lenovo

Server environment: Windows 2003, 2008; IBM

DBMS: SQL, MySQL

Address: 30 Albany Highway, North Shore City, Auckland

Website: www.kristin.school.nz

Key IS projects this year: Not disclosed.

Kristin School has long been focused on ICT enablement to support learning. ICT is seen as an integral part of daily life for both students and staff, as well as part of a service to the school.

IS Services are led by ICT Services Director Jason MacDonald, and supported by Head of eLearning Innovation Barry Baughan. MacDonald is particularly interested in ICT governance, identity management, cloud-based platforms, service delivery and enterprise architectures for delivering education value, while Baughan’s interests lean toward project management (Prince2), collaboration, mobile devices and e-learning solutions that improve learning outcomes.

Kristin’s laptop programme for students was initiated in 1996, just one piece of the ICT puzzle that is made readily available to the learners The school’s computing resources today are impressive. Network access is available right across the school. and for high-speed access, there is an extensive wired network, with a fibre-optic backbone, provided by KAREN.

Bay of Plenty Polytechnic

2010 ranking: 96

Senior IS executive: Rabindra Das, IT manager

Reports to: Dr Alan Hampton, Chief Executive

Size of IS shop: 22

PCs: 1100

Mobile PCs: 120

Terminals: 335

Hand-held devices: 100

Total screens: 1655

Industry: Education services

PC environment: Windows XP, HP, Dell

Server environment: Windows 2008, Dell

DBMS: SQL

Address: Windermere Drive, Tauranga

Website: www.boppoly.ac.nz

Key IS projects this year: Downtown campus LAN switching upgrade, Campus wireless, Server hardware replacements, DR and backup, Citrix XenApp rollout, SMIS Replacement, Electronic records management.

Whilst ICT budgets this year have increased from 2010, Bay of Plenty Polytechnic (BoPP) anticipates a tougher 2012, meaning focus now is on ensuring significant value is gained from all current and upcoming investments.

The upgrade of the WAN and LAN at both campuses to 10GbE has given the institution a solid framework on which to build its solutions. Coupled with backup and disaster recovery projects, the IS team is on track to have delivered most of its core upgrades for the next two years. Deployment of Exchange 2010, Microsoft Lync 2010 and SharePoint 2010 will follow.

BoPP IS Services will replace the Student Management Information Systems (SMIS) and the supporting services that form part of the existing SMIS. “Driving good SDLC practices has ensured that when we upgrade or implement applications we get the right outcomes, increasing user satisfaction and productivity,” says Rabindra Das, IT manager.

This year will bring a greater demand for management reporting, and Das’ team has become fully trained in Microsoft SQL Reporting Services. “We have already seen some of the league tables that the government are publishing, and those are a timely reminder that student retention and success are what this is all about. Demand for up to date, accurate and relevant information is key for managers to be able to respond to changes in circumstances,” he says. Partnerships with other institutions are expected to grow this year and next, as will collaboration with the Tertiary Accord of NZ group, where more initiatives and sharing of resources/services are expected.

KPMG

2010 ranking: Not listed

Senior IS executive: Wayne Strawbridge, CIO

Reports to: Jan Dawson, chief executive

Size of IS shop: 20

PCs: 187

Mobile PCs: 730

Terminals: 120

Hand-held devices: 250

Total screens: 1287

Industry: Business management and scientific services

PC environment: Windows 7; HP

Server environment: Windows 2008; HP

DBMS: SQL

Address: 18 Viaduct Harbour Avenue, Auckland City

Website: www.kpmg.co.nz

Key IS projects this year: National videoconferencing; national wi-fi network.

KPMG provides auditing, tax and advisory services to clients in 144 countries around the globe. Within New Zealand, KPMG employs 780 people across five offices in Auckland, Wellington, Christchurch, Hamilton and Tauranga. Twenty full-time IT staff look after the ICT needs of the organisation within this country.

ICT budgets are up on last year by 10 percent, with IT staff numbers expected to increase by as much as five percent this year as a result. The past 12 to 24 months saw investment in business intelligence (APS Advance PIQ), mobility, virtualisation (VMware), CRM (Interaction) and VoIP (through telecoms provides Telecom and Vodafone, with TelstraClear supporting ISP needs).

Smart use of technology is incredibly important to KPMG’s business. When the GST rate increased last year, for instance, the organisation provided technical reviews for clients that enabled them to better identify the correct GST triggers for sales, expenses, rebates, credits and similar items. The IT advisory team was able to “review and assess the IT ramifications of the GST rate increase and determine whether there were any issues to be resolved”. The firm also offered highly detailed data analysis and process improvement services, all of which were enabled by ICT.

This year, wireless technology, business continuity/disaster recovery and knowledge management will draw new focus, while attention will continue to be paid to upgrading unified communications functionality. Top of mind will be projects involving national video conferencing and the company’s national wi-fi network.

AsureQuality

2010 ranking: Not listed

Senior IS executive: Lynley Lee, ICT manager

Reports to: CFO

Size of IS shop: 30

PCs: 500

Mobile PCs: 253

Terminals: 287

Hand-held devices: 72

Total screens: 1112

Industry: Business management and scientific services

PC environment: Windows XP, HP

Server environment:

DBMS: SQL

Address: 8 Pacific Rise, Mt Wellington, Auckland

Website: www.asurequality.com

Key IS projects this year: Unified Communications; Windows 7/Office 2010;

SOA; Collaboration; Portal; Document Control

Food safety and biosecurity services firm AsureQuality will utilise ICT in 2011 to improve business intelligence (BI) and enterprise reporting; develop and enhance the information strategy for business users and customers; and upgrades to collaboration capabilities, the organisation’s intranet portal and access to secure documents.

Key projects this year will include a unified communications roll-out; a business-wide upgrade to Windows 7 and Microsoft Office 2010; deployment of new service-oriented architecture; and a collaboration, portal and document control project.

AsureQuality provides biosecurity surveillance and response services to assist MAF Biosecurity to protect this country from exotic pest and disease incursions. More than 1600 experts, across 140 Australasian branches, provide services to customers in more than 40 countries worldwide.

The organisation has experienced significant growth since its inception in 2007, following the merger between Asure New Zealand and AgriQuality. Strategic acquisitions have supplemented its capabilities in both New Zealand and Australia. These include the establishment of a purpose-built laboratory facility in Singapore to maintain and develop AsureQuality’s customer base in the region, and improve service delivery through quicker sample turn-around times.

ICT budgets, projects and staff numbers are expected to increase on last year by up to five percent, with investments allocated to multiple technologies, including BI, unified communications, mobility, business continuity, knowledge management and VoIP. Recent projects in FMIS, CRM and virtualisation have been completed.

St Cuthbert’s College

2010 ranking: Not listed

Senior IS executive: Andy Parker, director of information services

Reports to: Lynda Reid, principal

Size of IS shop: 7

PCs: 115

Mobile PCs: 1430

Terminals: 34

Hand-held devices: 25

Total screens: 1604

Industry: Education services

PC environment: Windows 7, IBM, Dell, Toshiba

Server environment: Windows 2003, Apple, IBM

DBMS: SQL, PostgreSQL

Address: 122 Market Road, Epsom, Auckland

Website: www.stcuthberts.school.nz

Key IS projects this year: Student email migration to Google Apps; Upgrade of Core Network infrastructure; Telephony System Replacement; Tablet device trials in key areas of the school.

Auckland’s Epsom-based St Cuthbert’s College also supports a remote campus in the Bay of Plenty. In 2011, the IS team is working with many departments to develop integrated solutions delivering efficiencies to staff at work. Strategic partnerships with overseas schools are also supported by the IS team.

The key objective, says Andy Parker, Director of Information Services, “is to place St Cuthbert’s as New Zealand’s leading independent school. Rather than information technology, the focus of the team is on information services, a growth from providing purely hardware-based solutions to long-term services to meet the needs of learners and teachers, whether in a classroom or in the home”.

While ICT budgets remain flat this year, projects are up as much as 5 percent, with investments being made in unified communications, VoIP expansion, wireless capabilities, cloud computing and mobility projects.

Virtualisation was a strong focus in 2010. However, in 2011 major project focus will be on a planned student email migration to Google Apps; upgrade of the school’s core network infrastructure; a telephony system replacement; and tablet device trials in key areas of the school, supported by the aforementioned wireless and mobility investments.

“This year will also see a focus on social networking in aspects of marketing to potential students, parents, retaining contact with past students, and educating current students to the potential and risks of social media,” says Parker.

Universal College of Learning (UCOL)

2010 ranking: 51

Senior IS executive: Steve Sorsby, director of information systems and technology

Reports to: Chief financial and information officer

Size of IS shop: 8

PCs: 1233

Mobile PCs: 130

Terminals: 125

Hand-held devices: 25

Total screens: 1513

Industry: Educational services

PC environment: Windows 7, HP

Server environment: Windows 2003, 2008; Solaris; HP

DBMS: SQL, Oracle

Address: 122 Queen Street, Palmerston North

Website: www.ucol.ac.nz

Key IS projects this year: Enhancing BCP through upgrading of datacentre; expanding data warehouse capabilities.

This year will see UCOL focus IT operations on building even greater resilience into the infrastructure, as the organisation’s reliance on information systems for administration and delivery of education continues to grow. Use of the KAREN network to provide high-speed communications between UCOL’s campuses and other institutions will enable greater data sharing and, potentially, shared services.

Managed and shared services, through the use of cloud technology in all its guises, will be carefully examined this year, to identify opportunities to capitalise on cost savings and increased productivity.

“The need to provide high availability services has become a major focus for UCOL,” says director of information systems and technology Steve Sorsby. “Data replication, hosted services and an upgraded datacentre will be examined and implemented as cost and time permit.”

Continued investment in the development of the data warehouse and CRM systems will allow greater opportunities for service improvement across all areas of the organisation. Evaluation of FMIS and ERP systems for a planned implementation in 2012 will also occupy Sorsby’s team in 2011. Ongoing work will include maintaining the currency of the core desktop operating systems and applications, along with a major upgrade of the PC and Apple hardware.

The growth in mobile devices, used by both staff and students, will present increased challenges to the IT team over the coming year, and the identification of suitable management and security tools has become a priority.

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