Fonterra(MIS100 2011)

Fonterra(MIS100 2011)

2010 ranking: 2

Senior IS executive:
Chris Barendregt, CIO Reports to: Jonathan Mason, chief financial officer

Size of IS shop: 185

PCs: 5035

Mobile PCs: 5298

Terminals: 995

Hand-held devices: 4426

Total screens: 15754

Industry: Manufacturing

PC environment: Microsoft Vista, XP; Dell

Server environment: Microsoft, HP, Linux, Dell

DBMS: Oracle, DB2, SQL, Progress

Address: 9 Princes Street, Auckland


Key IS projects this year: SAP ERP rollout across ANZ; FTO Value Stream Optimisation project; Information Management framework; business intelligence platform; SAP security remodeling; disaster recovery; virtual desktop; asset refresh and system upgrade programmes.

“Fonterra’s vision is to be the natural source of dairy nutrition for everybody, everywhere, every day. By developing solutions and supporting systems that meet business requirements, Fonterra IS helps to enable business strategies and support Fonterra’s vision,” says CIO Chris Barendregt.

The organisation’s more than 16,000 staff around the world rely on ICT systems that are leading edge and always switched on. Fonterra IS helps to achieve business objectives by focusing on six key areas: Employee engagement and talent development; removal of technical risks and constraints; enhancement of customer service; optimisation of value from systems; improvement of business productivity; and support of business insight and innovation.

With a range of challenging projects underway, Fonterra has been able to attract ICT talent locally and from offshore to meet its needs. Last year a project began to convert Fonterra’s consumer branded business to SAP-based systems. This will include Fonterra’s manufacturing plants here and in Australia. This started in August 2010. It is expected to increase efficiency and improve performance through the further integration of processes and systems.

This year ICT budgets, staff numbers and projects are all expected to increase on 2010, the latter by as much as 10 percent. An SAP ERP rollout across the organisation’s Australia and New Zealand Consumer Brands business unit will be completed over the next three years, as will an SAP-enabled value stream optimisation project in the Fonterra Trade & Operations business unit.

This optimisation project is expected to improve the planning, scheduling and order execution processes across Fonterra Trade and Operations. “This will improve Fonterra’s service levels to customers, reduce its end-to-end costs and free up working capital,” says Barendregt.

Fonterra’s information management framework, business intelligence platform and disaster recovery solution are all under review and will also receive upgrades this year. Additional key projects for 2011 will include master data management, SAP security remodeling, asset refresh and system upgrades. Each of these planned projects will have an impact both within this country and offshore. The company continues to heavily invest in a wide-reaching array of information technology solutions, including cloud computing, business continuity/disaster recovery, wireless, VoIP, FMIS, ERP, knowledge management, BI/CPM, mobility, and unified communications. With e-business projects from 2010 having reached completion, new focus is being placed on CRM in 2011.

Fonterra IS is a global shared service for the dairy giant’s operations around the world. ICT systems, hardware, software solutions and managed services are identical for all countries, with only a few exceptions. Gen-i (New Zealand gateway) is Fonterra’s ISP in New Zealand, with AT&T (ROW gateway) the ISP for all Fonterra locations globally.

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Tags managementMIS100mis100 2011

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