Healthcare of New Zealand(MIS100 2011)

Healthcare of New Zealand(MIS100 2011)

2010 ranking: Not Listed

Senior IS executive:
Mark Stead, ICT manager Reports to: Catherine Bennett, manager, business improvement

Size of IS shop: 11

PCs: 490

Mobile PCs: 130

Terminals: 33

Hand-held devices: 40

Total screens: 693

Industry: Health and community services

PC environment: Windows XP, 7; Acer; Dell

Server environment: Windows 2003, 2008; HP; Dell


Address: Crombie-Lockwood Building, 15-21 Dixon Street, Wellington


Key IS projects this year: Disaster recovery; Integrated Family Health Networks.

Since its inception in 1988, home-based community support provider Healthcare of New Zealand (Healthcare) has grown to 6000 staff, supporting more than 17,000 New Zealanders who require health and disability services.

Healthcare Business Improvement manager Catherine Bennett says the organisation was building its technological capabilities to provide better, more efficient and more effective services to its clients and our partners. “We use versatile client management systems to coordinate our services more effectively, which also provide meaningful reports to enhance our monitoring capabilities. We are focused on using technology in the future to allow us to spend more time supporting clients and less time on paperwork.”

ICT budgets are up slightly this year and focus will be placed on two key areas — disaster recovery and support of Integrated Family Health Networks. Virtualisation continues to be an important area of investment, while adoption of VoIP and wireless technologies will take place in 2011, to better enable cost savings and improved productivity.

Healthcare, in collaboration with Lake Taupo Primary Health Organisation, has had a telehealth pilot for 10 clients in the Turangi/Taupo area. Telehealth is a home-based service that assists health professionals to closely monitor a client’s medical condition and detect changes before they become serious and require hospitalisation. The pilot results will be evaluated by independent consultants and published by Healthcare of New Zealand.

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Tags managementMIS100mis100 2011

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