Department of Labour(MIS100 2011)

Department of Labour(MIS100 2011)

2010 ranking: 59

Senior IS executive:
Stephen Fox, director ICT Reports to: Craig Owen, deputy chief executive, Business Services Group

Size of IS shop: 76

PCs: 1900

Mobile PCs: 790

Terminals: 500

Hand-held devices: 240

Total screens: 3430

Industry: Government and defence

PC environment: Windows XP, 7; Apple; HP; Dell; IBM; Toshiba; Lenovo; Panasonic

Server environment: Windows 2000, 2003, 2008; Dell; HP; IBM

DBMS: SQL, Oracle, Access

Address: Level 16, Unisys House, 56 The Terrace


Key IS projects this year: ICT infrastructure upgrades; Immigration Global Management System; FMIS replacement; Enterprise document and records management.

The Department of Labour’s (DoL) long-term outcome is to grow the country’s economy and improve the quality of lives through a high performing labour market and immigration system. It provides policy and legislative advice to the Government and leads to changes in immigration, employment, industrial and employment relations, as well as in workplace health and safety. This involves a front-line focus through both direct service provision and support of sector innovation and requires strong ICT enablement.

Key solutions for 2011 will include completing an FMIS replacement; deployment of enterprise document and records management; ITIL-based service improvement; and providing ICT advice in support of major immigration change programmes. The upgrade to MS Office 2010 and additional collaboration tools is intended to improve staff effectiveness through integrated business support services. Developing further capacity to provide customer service via online channels is also anticipated.

Despite constraints on ICT budgets and staff numbers, DoL is continuing with upgrades of the department’s technology foundation. The focus is on infrastructure upgrades and staff mobilisation. The goal here is to improve the capability of ICT investments to support business change through flexible and integrated capabilities.

In addition to key projects listed above, unified communications, VoIP, knowledge management, mobility and e-business will each receive attention over the coming year.

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Tags managementMIS100mis100 2011

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