Size of IS shop: 38
Mobile PCs: 181
Hand-held devices: NA.
Total screens: 2692
Industry: Wholesale and retail trade
PC environment: HP, Windows XP
Server environment: IBM; HP; Windows 2003, 2000, NT
DBMS: Oracle, SQL
Address: 80 Favona Road, Manukau, Auckland
Key IS projects this year: Not disclosed.
Food wholesaler/retailer and franchise coordinator Progressive Enterprises is involved in a five-year agreement with Gen-i, for management of its telecommunications environment. Gen-i is responsible for providing the delivery of end-to-end operations, monitoring and management of ICT to all the Progressive Enterprises stores in this country, covering the Foodtown, Woolworths and Countdown supermarket groups. As part of the agreement, says Gen-i, Progressive is provided with data connectivity, managed WAN and LAN services, managed VoIP, voice services (0800 and calling services), mobile (voice and data), internet/extranet and transition management.
Progressive is active in the online retail space and has been running a grocery website since 1998. The company associates shoppers’ in-store shopping history with their online account, via OneCard statistics captured at the point of sale, to enable faster and easier shopping online. The technology behind this seamless association was custom designed for Progressive Enterprises by Olympic. The company also improved search functionality, enabled item-level substitution and other key differentiators. As a result, calls to the customer service centre from site users needing help dropped significantly.
Progressive Enterprises utilises Microsoft entirely for its server operating systems, specifically Windows 2000, 2003, NT and XP, all run on HP and IBM hardware. Microsoft SQL Server and Oracle are employed for database management, while BMC is Progressive’s preferred CRM vendor partner. IBM enterprise storage solutions are utilised by the food retailer.
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