Size of IS shop: 87
Mobile PCs: 1057
Hand-held devices: 516
Total screens: 8226
Industry: Education services
PC environment: Microsoft, Cyclone Computers
Server environment: Windows, IBM
DBMS: Oracle, MySQL and SQL
Address: 55 Wellesley Street East, Auckland
Key IS projects this year: Windows 7 upgrade; business continuity; business intelligence; teaching and learning technologies; desktop virtualisation; back-up architecture refresh.
AUT’s ICT Services Directorate provides high-quality computing infrastructure and supporting services to the university’s approximately 26,000 staff and students. These core services include the provision of core infrastructure (networks, communications, telecommunications cabling, campus interconnectivity); system security; the planning and development of teaching and learning technology; desktop and mobile computing and audio visual systems. ICT Services, under the leadership of director Liz Gosling, also provides support of this infrastructure to AUT’s staff and students via the Service Desk, field support and IT training teams.
Additional services include the provision of supplementary infrastructure and support for the university’s research community; the cost effective procurement of technology and software; and project management services for enterprise-wide projects.
Service delivery is a major focus for the IS team. “Students expect 24x7 access to, and support for, on-campus computing and online services using fixed and mobile technology,” says Gosling. “This demand is likely to have a major impact on the infrastructure and services currently provided. Emerging technologies have the potential to disrupt traditional teaching and learning and ICT services will need to ensure that it is capable of implementing and supporting these.”
More intensive support for lecturing staff using technology is planned for 2011, as is an enhanced ‘teaching and learning technology’ service. Focus will also be placed on a number of change initiatives to become more service oriented; reduce the complexity of infrastructure asset management; and improve flexibility, scalability and sustainability.
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