Size of IS shop: 377
Mobile PCs: 1985
Hand-held devices: 2015
Total screens: 19,465
Industry: Education services
PC environment: Windows XP, Vista, 7; Linux; Dell; Apple; HP; Lenovo; Acer; Asus
Server environment: Apple; Dell; HP,IBM, SGI; Supermicro; Windows 2003, 2008; Linux; Solaris; AIX
DBMS: Oracle, MS SQL, MySQL
Address: 22 Princes Street, Auckland
Key IS projects this year: Rationalisation of duplicated IT services; research management system; Hyperion planning and budgeting; PeopleSoft Tools upgrades of HR, finance and student administration; DR datacentre planning; enhanced enterprise monitoring; identity and identity access management programmes.
A change in leadership and reporting structure put in place mid-2010 has seen Stephen Whiteside, formerly director of IT services, take on the role of CIO and director, operational performance, while Miles Fordyce and John Pye serve jointly as the directors of ITS. The CIO role was created to focus on IT governance across the organisation, and the appointments of a director — IT strategy, and director — IT delivery, were created to jointly manage and lead the IT organisation itself. Given the size and breadth of the IT function at the university, this has assisted in the leadership, planning and execution of a substantial programme of work.
During 2010, the university underwent one of its busiest and most challenging years, with regard to ICT. A significant amount of both technological and business change was implemented, and is expected to continue to roll through into 2011. “One of the challenges of delivering a peak of work is that often the underlying tasks and projects that maintain the investment in core infrastructure are merely deferred, never removed, from the plan,” says Fordyce. The early part of 2011 was set aside to catch up on some of this investment in core infrastructure, before a shift towards major project delivery later in the year.
“This year,” says Fordyce, “one of our key aims is to focus on delivering a more effective and efficient IT service across the university; and we will be focusing on bringing duplicated services, such as storage, server management, email and desktop management into a more centralised model. This is with a view to releasing capacity for faculty staff to focus on supporting our academic and research communities at a more localised level.”
The core programme of work for IS Services is a traditional heavy load of increasing computing and storage areas, including the development of a new DR datacentre to cope with expanding needs; expansion of the university’s network backbone towards 10G; and the completion of a VoIP rollout to nearly 7000 handsets. Of particular note will be the implementation/upgrade of the Enterprise Monitoring System this year, which will provide a significantly enhanced capability to encapsulate performance and infrastructure management capabilities into a consolidated suite of products.
Support of the PeopleSoft student administration system, HR and finance systems are planned for later this year, with upgrades to both PeopleTools and release enhancements planned for all.
There are also plans for a broader rollout of SharePoint 2010 following a review of its potential benefit to the wider organisation; both for use in the university’s learning management system and across the enterprise.
“We have embarked upon a personalisation programme aimed at reviewing and understanding the needs of both staff and students. We also aim to look at providing a platform in which they can personalise their experience with the university, look to interact and engage with people in whole new ways and gain access to information pertinent to their role or position,” Fordyce says.
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