ANZ National Bank(MIS100 2011)

ANZ National Bank(MIS100 2011)

2010 ranking: 5

Senior IS executive:
Craig Sims, chief operating officer Reports to: David Hisco, CEO

Size of IS shop: 754

PCs: 8317

Mobile PCs: 3677

Terminals: 2217

Hand-held devices: 781

Total screens: 14992

Industry: Finance and Insurance

PC environment: Windows XP, Dell

Server environment: Windows 2000, 2003; Sun; Citrix; AIX; HP; Dell; Tandem; IBM

DBMS: SQL, Oracle, DB2, Sybase

Address: 1 Victoria Street, Wellington


Key IS projects this year: New Zealand technology simplification; settlement before interchange; Foundation Infrastructure Programme; risk remediation; strengthen technology security; datacentre disaster recovery completion.

Chief Operating Officer Craig Sims has been with ANZ New Zealand since the mid-80s, when he joined The National Bank as a school leaver. He has had a variety of positions in the bank, most recently in leadership roles in Asia and the Pacific with ANZ Group. In his current role, Sims is responsible for the bank’s ICT systems and deliveries, which were last year headed by former CIO Peter Lawrence.

“Strengthening our technology base is one of ANZ New Zealand’s key priorities for 2011,” says Sims. “A robust technology base enables us to support customers wherever they do business and deliver uncomplicated solutions and services.”

ANZ New Zealand will move to a single, core IT system by late 2011, with ANZ’s network adopting the National Bank’s Systematics banking system. This move is anticipated to simplify business and deliver a better service. Running two banking IT systems has resulted in considerable duplication and has limited the bank’s flexibility to deliver improved services to its customers.

“We intend to make this a seamless change, that over time will help us to be more innovative, faster to introduce new products and more responsive to customers’ needs” says Sims.

The technology team, under COO Sims, is responsible for supporting six brands — ANZ Bank, The National Bank, Eftpos New Zealand, UDC Finance, OnePath and Bonus Bonds. Key projects in 2011 include the New Zealand Simplification Programme, which will consolidate the recent core systems work and the Foundation Infrastructure Programme, ensuring a robust infrastructure to meet today’s needs.

Over the past year ANZ New Zealand has made considerable investments in technology. Significant projects have been completed, including new internet banking functionality that has been upgraded and implemented; the release of the National Bank Visa Debit Card; an upgrade to the Bonus Bond website; and implementation of the MyTell teller solution, which eliminates the need for ANZ and The National Bank customers to manually fill out forms when making deposits and withdrawals at a branch.

The team consolidated and replaced both the ANZ and The National Bank firewalls, upgraded and replaced the branch desktop and hardware infrastructure and completed the transition to a new datacentre in Auckland.

“In recent times the technology team have concentrated on establishing and strengthening systems to support the stability of the business,” says Sims. “This has set up a strong platform from which to deliver customer-facing innovations. While there is a lot on our plate this year it is a really exciting time for ANZ, and we are looking forward to what 2011 will bring.”

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Tags managementMIS100mis100 2011

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