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Telecom NZ(MIS100 2011)

Telecom NZ(MIS100 2011)

2010 ranking: 7

Senior IS executive: James Allison, GM of shared technology operations Reports to: David Havercroft, group chief technology officer

Size of IS shop: 190

PCs: 3900

Mobile PCs: 5950

Terminals: 2000

Hand-held devices: 3200

Total screens: 15,050

Industry: Information

PC environment: Windows XP, Vista; Lenovo, HP, Apple

Server environment: Solaris, AIX, LINUX, Windows

DBMS: Oracle

Address: Level 5 167 Victoria St. West, Auckland

Website: www.telecom.co.nz

Key IS projects this year: Not disclosed.

More than 7500 staff are employed by Telecom, taking into account the teams spread across the Gen-i, Chorus and Shared Services divisions. ICT budgets in 2011 have decreased, as have projects, in line with the company’s year-on-year reported capital expenditure forecasts.

James Allison took over as the lead of the Shared Technology Operations group in May 2010, reporting in to the group chief technology officer, David Havercroft, who heads the Technology and Shared Services division.

Telecom’s ICT infrastructure is supported by 2000 servers operating on Solaris, AIX, Linux and Windows platforms. Its thousands of Lenovo, HP and Macintosh computers run Windows XP and Vista. Database systems utilise Oracle and SESL software, while ICMS and Siebel solutions meet CRM needs. Telecom has chosen SAP solutions for both ERP and FMIS software requirements.

Allison’s group has oversight of the operations and maintenance of the company’s core technologies, working closely with Chorus and outsourced providers. He sees his role in the coming year as one of both keeping the shop in order and future-proofing; and believes the role of his organisation is to deliver services to both internal and external customers in a seamless, almost invisible manner. “We need to keep the operations ticking over on a daily basis, doing what they’re supposed to when they’re supposed to. There is an additional focus required on getting our Christchurch teams back up to full operational capabilities; and we also need to make sure that the systems are being readied for the future operating environment — whatever that looks like.”

At the end of last year, Telecom changed significant aspects of a more than 10-year long, $1.5 billion outsourcing agreement with Hewlett-Packard (previously EDS) in New Zealand, with Telecom taking many of the outsourced services back in-house. The transition of services, including the company’s in-house IT support, server management, database administration, application development and management, along with more than 300 personnel, was completed in March of this year, with the bulk of them now the responsibility of Allison’s Shared Technology Operations group.

As reported by CIO in January, Telecom is currently investing $3 million a day to transform the country’s communications infrastructure, meaning more than 900,000 copper lines can now reach ADSL2+ speeds of 24Mbit/s, and it has also commenced pilots of VDSL2 technology with download speeds of up to 50Mbit/s.

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