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ASB Bank(MIS100 2011)

ASB Bank(MIS100 2011)

2010 ranking: 17

Senior IS executive: Russell Jones, chief operations officer Reports to: CEO

Size of IS shop: 568 (including Sovereign)

PCs: 6767

Mobile PCs: 851

Terminals: 1820

Hand-held devices: 1078

Total screens: 10,516

Industry: Finance and insurance

PC environment: Windows XP, 7; Linux; Acer; HP

Server environment: Unix; Windows; AIX; Red Hat Linux; HP, Unisys, IBM

DBMS: Unisys, MS SQL, Oracle, Sybase

Address: 135 Albert Street, Auckland

Website: asb.co.nz

Key IS projects this year: Refresh of workstation infrastructure.

Following a recent strategic review, ASB has developed a programme of technology upgrades and expansion. This programme will support ASB’s ongoing goal to improve customer service and colleague engagement. The range of projects within the programme is extensive and covers basic infrastructure renewal, through to new customer service and product innovations.

ASB has a long history of technology innovation, with a string of local technology innovation firsts and numerous awards. “We see our latest programme of technology development further enhancing our reputation as a technology leader in the financial services industry,” says chief operations officer Russell Jones.

ASB Bank launched its ‘Virtual Branch’ on Facebook in September 2010, allowing real-time, secure, online conversations between customers and banking specialists. Customer feedback has been overwhelmingly positive. With more than 1.8 million New Zealanders now on Facebook, the bank realised that it was a “sensible piece of real estate”, says Catherine McGrath, chief executive of customers, markets and products.

ASB’s social media team (winner of SocialMediaNZ’s Best Use of Social Media Award in October 2010) interacts and engages with thousands of customers on Facebook and Twitter daily. Survey results have shown that 99 percent of Virtual Branch customers would recommend it to their friends and family.

With projects in virtualisation, wireless and cloud computing having reached successful completion, ongoing investments will be focused on upgrading and extending business intelligence, core banking systems and network and security infrastructure.

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Tags mis100 2011managementMIS100

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