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IAG New Zealand(MIS100 2011)

IAG New Zealand(MIS100 2011)

2010 ranking: 53

Senior IS executive: Allan Dornan, CIO Reports to: Jacqueline Johnson, CEO

Size of IS shop: 180

PCs: 2413

Mobile PCs: 323

Terminals: 420

Hand-held devices: 293

Total screens: 3449

Industry: Finance and insurance

PC environment: Windows XP, 7; Lenovo; HP

Server environment: HP; Windows Server 2003, 2008

DBMS: SQL, Oracle, DB2

Address: NZI Centre, 1 Fanshawe Street, Auckland

Website: www.iag.co.nz

Key IS projects this year: Legacy system upgrade; server virtualisation; E-business; business Intelligence; electronic document management; web hosting; new intranet; Windows 7 rollout.

“In 2011 we are specifically looking at how we can use technology to make it easier for our customers to interact with us,” says IAG New Zealand CIO Allan Dornan. “IT is core to pretty much everything that we do.” The IAG New Zealand IT team is responsible for the ICT needs of several divisions and subsidiaries — NZI, State Insurance, IAG Corporate Partners, Lantern, Swann, Driveright and Mike Henry Travel — and their more than 2000 staff.

ICT budgets, projects and staff numbers are all up more than 10 percent, with several key projects lined up for completion in the coming 12 to 24 months. A major legacy system upgrade will continue, with the organisation’s virtualisation plan set to move most of the production servers this year. A new intranet and web hosting platform is currently being developed, whilst a roll out of Windows 7 takes place. Other key focus areas include e-business, business intelligence and electronic document management.

Reducing complexity in IAG’s business environment by standardising and rationalising the tools and platform that it uses, has been increasingly important. Successful implementation of “new ways of working”, such as Agile Project Management, Scrum, Test automation and Lean Six Sigma has served to enable this goal.

“We have recently had to dedicate some effort to an increasing regulatory and compliance burden and are also seeing increasing demand for change from our businesses,” says Dornan. “At the same time it has been challenging to find skilled and experienced IT staff in the New Zealand market, so we are now looking further afield for new hires and at some innovative solutions to increase our capacity.”

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