Inland Revenue Department (MIS100 2011)

Inland Revenue Department (MIS100 2011)

2010 ranking: 4

Senior IS executive:
Myles Ward, GM IT operations and services Reports to: Tim Occleshaw, deputy commissioner information design and systems (in photo)

Size of IS shop: 434

PCs: 5263

Mobile PCs: 1710

Terminals: 1652

Hand-held devices: 909

Total screens: 9534

Industry: Government and defence

PC environment: Windows, Acer, Dell, HP

Server environment: Sun Solaris; Linux (SUSE and Red Hat); Windows 2003, 2008; Dell, HP, IBM, Unisys Libra 690 mainframes

DBMS: Oracle, Unisys DMSII

Address: Asteron Centre, 55 Featherston Street, Wellington


Key IS projects this year: Debt optimisation phase two; enterprise desktop; security tools; compliance management environment; enterprise service oriented architecture; student loan redesign; Budget 2010 and associated policy programmes; eServices programme — multiple initiatives; strengthening business systems.

Following on from 2010, a year focused on reducing business complexity and enabling simple voluntary compliance for customers, the Inland Revenue Department (IRD) is now focusing heavily on the benefits of moving business increasingly more toward the electronic channel. “We are shifting positioning of IT Governance and aligning this to the Board. This will be based on the ISO38500 standard and assist in demonstrating the value IT contributes to business outcomes,” says Myles Ward, GM IT operations and services.

There is a strong focus on aligning outcomes to a services management approach, which will allow better support of strategic business outcomes, as well as assisting in streamlining and optimising the underpinning of supply chain activities.

In 2011, moving from manual paper-based systems and processes to more customer-centred, electronic processes is a key objective, with the goal of encouraging self-management and compliance through greater use of more online services. Moving from a legacy IT systems environment, where delivering systems changes for the business is lengthy and difficult, to a more packaged-based (COTS) architecture will assist with expeditious system changes and implementations.

Better customer service will be supported by providing a stable and efficient desktop environment to enable back-office functions to best deliver IRD services to customers. Streamlining business processes and using automation to provide a more “straight through” and low-touch environment, will also assist staff in their dealings with customers, as well as increase productivity.

ICT supports the IRD’s business objectives through being a key player in reducing the overall costs of transacting; stripping business rules out of core systems to reduce development time and cost; and ensuring systems are designed to support a more “joined up” delivery of service across Government.

Key ICT projects this year will include phase two of the Debt Optimisation Project; an enterprise desktop refresh; implementation of new security tools using CA e-trust and McAfee; upgrades to enable compliance within the management environment; a redesign of the student loan repayment system; adherence to Budget 2010 and associated policy programmes; upgrades to enterprise service oriented architecture; the deployment of multiple initiatives within the eServices Programme; and the strengthening of business systems.

The IRD will also invest in unified communications, CRM, virtualisation, cloud computing, e-business, mobility, business continuity/disaster recovery, knowledge management and wireless technologies.

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Tags managementMIS100mis100 2011

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