Size of IS shop: 25
Mobile PCs: 718
Hand-held devices: 404
Total screens: 5582
Industry: Education services
PC environment: Windows XP, Apple, Acer, HP
Server environment: Microsoft, Linux, Apple, IBM
Address: 1 Factory Rd, Te Awamutu
Key IS projects this year: Complete of nation-wide voice over IP; assessment of KAREN network.
More than 35,000 students each year study at Te Wananga o Aotearoa’s (TWOA) nearly 80 locations, including 30 “delivery sites” across New Zealand in the South Island, Wellington, Central North Island, East Coast/Poverty Bay, Bay of Plenty, Waikato, Auckland and Northland regions. They are supported by 25 full-time ICT staff, led by Information Technology manager Warren Williams, based out of Hamilton.
In 2011, “IT will be looking to reduce costs and duplication across the organisation,” Williams says. “We will also assist in automating processes and operations to provide improved efficiency and effectiveness to our customers. We are also increasing IT&T training to our customers; so that they receive the full benefits from the technology they have available to them.”
ICT budgets are down slightly, but projects have increased at the same time. IS services will be looking at multiple technology solutions, such as ERP, unified communications, CRM, VoIP, wireless, virtualisation, cloud computing, mobility, disaster recovery and knowledge management, to explore their potential benefits to the tertiary provider’s staff and students.
A number of projects initiated last year have reached successful completion, and focus is now on assessment of the KAREN network and completion of a nationwide VoIP roll out that began in mid-2010.
ICT has enabled learning experiences at TWOA in the past year through the introduction of iPads, and testing for operational and programme efficiencies in the workplace and for students, says Williams.
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