Fletcher Building(MIS100 2011)

Fletcher Building(MIS100 2011)

2010 ranking: 9

Senior IS executive:
Paul Knight, CIO Reports to: CFO

Size of IS shop: 130

PCs: 9175

Mobile PCs: 2545

Terminals: 2005

Hand-held devices: 2754

Total screens: 16,479

Industry: Manufacturing

PC environment: Windows XP, Vista; Dell

Server environment: HP; IBM; Dell

DBMS: SQL; Oracle; Lotus

Address: 810 Great South Road, Penrose, Auckland


Key IS projects this year: CRM; customer interface, supply chain, ERP upgrade.

Fletcher Building operates six divisions (Building Products, Crane Group, Distribution, Infrastructure, Laminates & Panels, and Steel), which deliver building products and construction materials and services across Australasia, Asia, the Americas, Europe, and the South Pacific.

Thirty-three businesses within those five divisions include construction, the manufacture of cement, steel and building products and the world’s largest manufacturer of decorative surfaces and high-pressure laminates, the world’s largest manufacturer of steel roof tiles, and more.

Fletcher Building businesses operate in hundreds of sites around the world, and its operations range from housing developments to commercial and infrastructure construction sites to manufacturing plants and quarries, from distribution centres to sales and support offices, showrooms, and ideas centres.

Chairman Ralph Walters was “cautiously optimistic” about the organisation’s fiscal outlook for 2011, when he spoke to media regarding New Zealand’s trading emissions scheme, with expected net earnings to be within the $311 million to $405 million range forecast by analysts.

Last year, CIO Paul Knight spoke of the company’s focus on improved customer service. ICT was then being utilised as a key enabler of this goal. In 2011, ICT will again be used to improve interactions with Fletcher’s customers, says Knight. Customer engagement projects, reducing costs and improving customer service are three major objectives for ICT over the course of the year.

Though IT staff numbers will decrease slightly this year, ICT operational budgets and projects are up, the latter by as much as 10 percent, and focus will be placed on CRM, customer interface, supply chain and an ERP upgrade.

The company recently undertook the takeover of ASX-listed company Crane Group. At the start of April this year, Fletcher had secured almost 96 percent of target Crane Group’s shares, and is soon to complete the compulsory acquisition of the remaining shares.

“We are excited about the future prospects of the combined group. We have a great deal of confidence in Crane’s divisional management and staff and believe we are well placed to take advantage of the complementary nature of our businesses,” said chief executive Jonathan Ling in a media statement.

PlaceMakers, Fletcher’s distribution business subsidiary, relies on an onsite team to provide IT infrastructure management and service management support for 2500 staff, and manage the associated distributed IT infrastructure focused on retail and supply chain. It has a contracted agreement with Datacom to outsource these parts of its IT requirements. Overall operating costs per user were reduced by 25 percent by Datacom.

PlaceMakers also worked with software developer Pariton, when it required a simple system to manage health and safety incidents. Pariton engaged Corpendo to jointly provide an internet-based application that allows incidents to be easily logged and recorded. The solution has since been rolled out to the wider Fletcher Building group.

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Tags managementMIS100mis100 2011

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