CallPlus makes it to Global CIO 100 awards

CallPlus makes it to Global CIO 100 awards

Internally produced BI solution is cited in annual IDC search for tech innovations.

CallPlus' internally-produced business intelligence solution propelled it to become the sole New Zealand company to make it as a 2011 CIO 100 winner. IDC, which conducts the annual search, says the award honours companies and their IT teams for innovations that advance business results.

The locally owned and operated telecommunications provider entered its BI solution called Nostro.

"Nostro is changing the way we do business by reducing operating costs, improving customer service levels, identifying process inefficiencies and making the company more responsive to market changes,” says Adrian Dick, chief technology officer at CallPlus.

He says the company digitally stores huge amounts of operational data in separate data silos. But Nostro creates “open roads” between the data sources and provides important information to business decision makers, he says. “They can analyse the data and spot gaps, trends, exceptions and opportunities in the real-time reports, without intervention of the IT group.”

He points out the solution was developed using existing database software within CallPlus, and has been integrated and supported entirely on the company’s internal resources. “Nostro is changing the way we do business by reducing operating costs, improving customer service levels, identifying process inefficiencies and making the company more responsive to market changes,” Dick says Call Plus is considerably smaller than many of the other honourees, “but has used its innovative spirit to compete in a global stage.” The recipients of the award were selected through a three-step process. First, companies filled out an online application form detailing their innovative IT and business initiatives. Next, a team of judges reviewed the applications in depth, looking for unique practices and substantial results. Finally, CIO editors reviewed the judges' recommendations and voted on the final 100. The 2011 CIO 100 awards will be presented at The Broadmoor in Colorado Springs, Colorado on August 14 to 16 at the conclusion of the 16th annual CIO 100 Symposium. The complete list of winners this year are:

Advanced Micro Devices


Alta Colleges

Apollo Group

Arkansas Best

Baker Hughes

Bayer HealthCare Pharmaceuticals USA


BMO Financial Group

BNY Mellon

Bridge Energy Group

CallPlus Services

Capital One Financial



Chicago Public Schools

City of Brampton, Ontario, Canada


Cross Country Automotive Services

Defense Information Systems Agency


Discover Financial Services

District of Columbia Water and Sewer Authority

Dow Chemical

DreamWorks Animation SKG


Emerson Electric

Essar Steel

Ethiopia Commodity Exchange

Eurpac Information Services

Fairfax County Public Schools

FedEx Freight

Fifth Third Bancorp

Foley & Lardner


GE Energy

Go Daddy Group

Goodwin Procter

Graham Group

H&R Block

Hallmark Services Corp.

HDFC Standard Life Insurance



Judicial Branch of Arizona, Maricopa County



ING Direct USA

Ingersoll-Rand, Industrial Technologies Sector

Ingram Micro


K&L Gates

Kohlberg Kravis Roberts

Lehigh Valley Health Network

Leisure Sports

Levi Strauss

Life Technologies

Mansfield Oil

Marcus & Millichap Real Estate Investment Services

Marriott International


Melco Crown Entertainment

Miller Johnson


Nationwide Investment Services

NBC News


Network Services

OGE Energy


Old Dominion Freight Line

Ontario County, N.Y.

Owens & Minor


PNC Financial Services Group

PPG Industries

Presbyterian Intercommunity Hospital

Procter & Gamble

Reliant Energy Retail Holdings

Restaurant Technologies

Rivet Software

Safelite Group

Sprint Nextel

Standard & Poor's Financial Services

State Street


Teva Pharmaceuticals USA

Texas Children's Hospital

Town of Castle Rock, Colo.

Toyota Motor Sales


US Army Contracting Command

US General Services Administration Office of Citizen Services and Innovative Technologies

US Marine Corps

United States Tennis Association

Vail Resorts

Vanguard Group

Volunteers of America Chesapeake

Wells Fargo

Yale-New Haven Hospital

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