CallPlus' internally-produced business intelligence solution propelled it to become the sole New Zealand company to make it as a 2011 CIO 100 winner. IDC, which conducts the annual search, says the award honours companies and their IT teams for innovations that advance business results.
The locally owned and operated telecommunications provider entered its BI solution called Nostro.
"Nostro is changing the way we do business by reducing operating costs, improving customer service levels, identifying process inefficiencies and making the company more responsive to market changes,” says Adrian Dick, chief technology officer at CallPlus.
He says the company digitally stores huge amounts of operational data in separate data silos. But Nostro creates “open roads” between the data sources and provides important information to business decision makers, he says. “They can analyse the data and spot gaps, trends, exceptions and opportunities in the real-time reports, without intervention of the IT group.”
He points out the solution was developed using existing database software within CallPlus, and has been integrated and supported entirely on the company’s internal resources. “Nostro is changing the way we do business by reducing operating costs, improving customer service levels, identifying process inefficiencies and making the company more responsive to market changes,” Dick says Call Plus is considerably smaller than many of the other honourees, “but has used its innovative spirit to compete in a global stage.” The recipients of the award were selected through a three-step process. First, companies filled out an online application form detailing their innovative IT and business initiatives. Next, a team of judges reviewed the applications in depth, looking for unique practices and substantial results. Finally, CIO editors reviewed the judges' recommendations and voted on the final 100. The 2011 CIO 100 awards will be presented at The Broadmoor in Colorado Springs, Colorado on August 14 to 16 at the conclusion of the 16th annual CIO 100 Symposium. The complete list of winners this year are:
Advanced Micro Devices
Bayer HealthCare Pharmaceuticals USA
BMO Financial Group
Bridge Energy Group
Capital One Financial
Chicago Public Schools
City of Brampton, Ontario, Canada
Cross Country Automotive Services
Defense Information Systems Agency
Discover Financial Services
District of Columbia Water and Sewer Authority
DreamWorks Animation SKG
Ethiopia Commodity Exchange
Eurpac Information Services
Fairfax County Public Schools
Fifth Third Bancorp
Foley & Lardner
Go Daddy Group
Hallmark Services Corp.
HDFC Standard Life Insurance
Judicial Branch of Arizona, Maricopa County
ING Direct USA
Ingersoll-Rand, Industrial Technologies Sector
Kohlberg Kravis Roberts
Lehigh Valley Health Network
Marcus & Millichap Real Estate Investment Services
Melco Crown Entertainment
Nationwide Investment Services
Old Dominion Freight Line
Ontario County, N.Y.
Owens & Minor
PNC Financial Services Group
Presbyterian Intercommunity Hospital
Procter & Gamble
Reliant Energy Retail Holdings
Standard & Poor's Financial Services
Teva Pharmaceuticals USA
Texas Children's Hospital
Town of Castle Rock, Colo.
Toyota Motor Sales
US Army Contracting Command
US General Services Administration Office of Citizen Services and Innovative Technologies
US Marine Corps
United States Tennis Association
Volunteers of America Chesapeake
Yale-New Haven Hospital
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