Dimension Data steps into aged care services

Dimension Data steps into aged care services

Deal with the Selwyn Foundation is the first of more to come, the company hopes

IT solutions and services company Dimension Data has been appointed by the Selwyn Foundation, one of the country’s largest charitable providers of aged care services, as the supplier of an upgraded IP telephony, switching and routing solution.

This deal is Dimension Data’s first ‘connected healthcare’ project in New Zealand and translates into upgrades at two of the foundation’s eight retirement villages, with plans for further upgrades in other sides in the future. "The opportunities for modern IT to benefit older people is often overlooked, but improving connectivity is an important component of improving retirees’ quality of life," says Tracey Leyston, ICT manager of The Selwyn Foundation. "Anything that we can do to facilitate better services to our residents is imperative for us, and this upgrade will improve the reporting of incidents, meaning they can be tracked by room number, day, time and nature, giving us an efficient way to gather the business intelligence that allows us to improve service delivery." The upgrades took place within two independent living apartment buildings (comprising 60 apartments in total) at the Foundation’s Selwyn Village and Selwyn Heights retirement villages in Auckland. The project involved the installation of large screen touch phones and a unified communications solution consisting of Cisco Communications Manager, Unity Connection for voicemail, analogue integration for fax, modems, EFTPOS and analogue telephones as well as a number of other applications and services. According to Leyston, the plan is to integrate telemedicine and remote healthy monitoring within the system: “while only some of the capacity we have put in place is currently being used, Selwyn has future-proofed its residences with the help of Dimension Data and plans to deploy a number of services such as smart monitoring of appliances as well as other hardware and devices. The upgrade also provides a platform for a host of new services including telephone and internet provision and, in the future, telemedicine, remote health monitoring and video conferencing for independent residents.” Robin Hartendorp, CEO of Dimension Data New Zealand hopes this first project will pave the way to new ones in the same field. "We invested the time to become fully familiar with the client's existing resources and future requirements. We needed to leverage the best of what they already had, integrate the benefits they were looking for and then ensure that the services were performing at their best for their residents. This was Dimension Data's first healthcare sector project in New Zealand, and we hope it has demonstrated our capabilities and paved the way for future opportunities in the field."

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