Greenstone Energy has partnered with Fusion Transactive to work on the replacement of all point of sale systems across its Shell-branded service stations and truck stops in New Zealand. The $10 million investment in new technology is expected to increase speed of transactions and improve overall customer service.
“Earlier this year, we undertook a huge amount of customer research which told us what mattered to our customers and what they expected of a new Kiwi fuel supplier,” explained Mark Forsyth, Greenstone’s general manager of retail. “One component of this commitment to giving our customers what they want is replacing our point of sale technology.”
“The technology developed by Fusion Transactive not only makes it faster to process a customer transaction, it gives us a future proof platform to lower our costs which we can then pass on to our customers in the form of lower prices” added Forsyth.
The deal with Fusion Transactive was the result of a competitive tender process. The company’s chairman, Sir Peter Maire, said Fusion Transactive was delighted with the partnership. “This announcement demonstrates Greenstone’s commitment to investing in New Zealand and to delivering an innovative, user-friendly, cost-effective and streamlined service, which translates into a better experience for its customers.”
The full rollout of the new technology will start after 30 June 2011.
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