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Responding to the needs of CIOs

Responding to the needs of CIOs

Mahindra Satyam Asia Pacific senior vice president Rohit Gandhi discussesn the ‘transformation programmes’ for ICT teams across the region.

Mahindra Satyam Asia Pacific senior vice president Rohit Gandhi says despite the improving economy, CIOs are still concerned with saving money and increasing efficiency. “Businesses are interested in how they increase revenue. From an IT enablement perspective, the focus areas we are looking at are business intelligence, data warehousing and customer analytics.”

He says the company has been helping CIOs with hardware transformation programmes.

“Some of the elements will be to look at the application performance of the organisation and suggest rationalisation. We make recommendations to the CIO that they want to retire systems and move them to standardised technology.”

According to Gandhi, many companies have legacy systems sitting within their organisations. The cost of running those applications is prohibitive and he sees a scope for remote infrastructure management.

“In developed countries there is a huge shortage of skilled resources, particularly database administrators. Several of these tasks can be done offshore, such as 24x7 administration, because the person is just looking at a database. We see a great future in New Zealand and Australia for this [offshoring].”

This will help CIOs focus on strategy and less on mundane tasks, he says. Why should a CIO be worried whether the database is working or not working?”

However, he is not a believer in “taking jobs away” but reducing the cost of the operation.

“New Zealand could be a location where someone could offer offshore services to Australia. It is a similar time zone and close by, so it is easy to manage projects.”

Mahindra Satyam is an IT services company which specialises in areas such as business intelligence and data warehousing.

The company changed its brand in the market last year from Satyam Computer Services after a financial controversy and the acquisition of a stake by a subsidiary of Tech Mahindra, an outsourcer that is part of India's Mahindra Group. Tech Mahindra works locally with Gen-i.

Satyam Computer Services was incorporated in New Zealand in 2005 and had a partnership agreement with local services company Optimation until 2009.

Mahindra Satyam works with a number of companies in verticals such as banking, financial services, manufacturing, airlines and the public sector, but due to non-disclosure agreements Gandhi could not name them.

The company recruited Darin McKay as country manager in April and is weighing partnerships with system integrators here in a bid to fast-track market penetration.

McKay says the company usually sells directly to customers in verticals such as retail, banking and manufacturing, but works with vendors and systems integrators "where it makes sense".

He is in talks with at least two system integrators, but could not say who the companies are, or which projects are involved, until a deal has been signed. McKay expects to sign a contract with an integrator within six months.

McKay is the sole local employee for Mahindra Satyam and a former executive at Fujitsu and past country manager of US-headquartered software provider Vignette.

He adds that Mahindra Satyam will hire more staff as required and the roles are likely to be in the support or technical areas. In Australia the company has sales offices in Canberra, Perth and Sydney.

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