MIS100 2010: Bubbling under

MIS100 2010: Bubbling under

The organisations just under the 100 - watch out for them next year.

Alliance Group 2009 ranking: 89

Senior IS executive: Kevin McCrone, CIO

Reports to: CFO

Size of IS shop: 10

PCs: 600

Mobile PCs: 30

Terminals: 60

Hand-held devices: 10

Total screens: 700

Industry: Manufacturing

PC environment: Windows XP, HP

Server environment: Unisys, HP, Windows, Novell, Linux

DBMS: Unisys, SQL

Address: SBIS Building, 51 Don Street, Invercargill


Key IS projects this year: Not listed.

Over the past year, virtualisation and business continuity have been areas of key focus for the Alliance Group. Key projects, including field force mobilisation and the release of a desktop presentation client, were completed by the farmer cooperative exporter and meat processor’s ICT team.

The group’s customised ERP, CRM and financial software solutions have all been developed in-house. Database management is performed by DMS (Unisys) and Microsoft SQL Server applications. Novell Netwise is used for email. Alliance Group considers itself a leader in meat industry innovation. “Whether it is investing in science to help farmers or development of processing technology, we continually seek opportunities to improve our service to customers, product quality, efficient use of resources and operational productivity,” says the organisation.

Unique to the Alliance Group is a yield grading system that provides farmer suppliers with detailed, objective information about required market attributes of their livestock. The system uses a sophisticated computer algorithm that took five years to develop, and is now used by the cooperative’s farmers to make genetic and other farm management decisions.

In November last year, the group recorded an operating surplus of $42.1 million from a turnover of $1.5 billion for the year to September 30. It made an extra payment of $15 million to shareholders, as well as a full imputed dividend of $2.8 million and a bonus issue of 18.6 million shares. McCrone says that last year maintaining and improving profitability and financial returns to farmers was one of the key drivers for the organisation.

Beca Group

2009 ranking: 95

Senior IS executive: Robin Johansen, CIO

Reports to: Managing director, Beca Corporate Holdings

Size of IS shop: 28

PCs: 1069

Mobile PCs: 611

Terminals: 48

Hand-held devices: 141

Total screens: 1869

Industry: Business management and scientific services

PC environment: Dell, HP, Windows Vista

Server environment: HP; Windows 2003, 2008


Address: 132 Vincent Street, Auckland


Key IS projects this year: A major BP and BI initiative; MS Office upgrade and Windows 7 deployment; document management system upgrade; group-wide MPLS network; continued ITIL evolution.

For the Beca Group IS team, supporting multiple divisions including Beca Carter Hollings and Ferner, Beca Infrastructure, Beca Applied Technologies, Beca Valuations and Beca Corporate Holdings, will be made easier this year with increases in ICT budgets, staffing numbers and projects. The project budget is likely to increase by more than 10 percent, after reductions experienced in 2009. IT will be used to “enable company strategy developed using the balanced scorecard approach”, explains CIO Robin Johansen.

Investments in cloud computing are likely to continue this year, as the benefits of the technology are realised. A new, major focus on business intelligence and business continuity/disaster recovery will be top of mind for Beca Group, as the organisation looks to tighten and grow in its key markets.

Virtualisation and server upgrade projects initiated over the previous 12 to 24 months have been successfully completed, allowing the team to focus attention on some key projects for 2010, including a Microsoft Office upgrade, Windows 7 deployment, an upgrade of Beca’s Meridio document management system to the latest version, and continued ITIL evolution.

A key consideration will be a move towards a group-wide MPLS network to support collaboration initiatives and improve end to end network performance for VoIP and videoconferencing.

Coca-Cola Amatil NZ

2009 ranking: Bubbling under

Senior IS executive: Donna Wright, general manager information systems and strategic projects

Reports to: George Adams, managing director

Size of IS shop: 16

PCs: 265

Mobile PCs: 465

Terminals: 60

Hand-held devices: 75

Total screens: 865

Industry: Manufacturing

PC environment: Windows XP, Dell, HP

Server environment: Windows 2003, IBM

DBMS: SQL, Oracle

Address: The Oasis, Mt Wellington, Auckland


Key IS projects this year: SAP Sales online; WAN Upgrade; Microsoft Exchange migration from Notes; Hand-held terminals for delivery drivers; Infield Sales Tool.

ICT will be used by Coca-Cola Amatil (CCA) in 2010 to streamline processes, improve information quality and visibility, and reduce current systems complexity and risk through delivery of SAP, says general manager information systems and strategic projects, Donna Wright. “This will provide a platform for future organisational growth, reducing reliance on individuals and tacit knowledge to run our systems, thereby empowering our people to succeed.” An SAP upgrade is, therefore, a key focus of the IT services department for 2010.

Improving customer service is another key business objective, one which will be met, in part, through the enablement of CCA’s sales force with new infield sales tools and its distribution drivers with hand-held terminals. As well, providing choice to the organisation’s customers through the deployment of a new online B2B sales channel is a priority.

As New Zealand’s largest manufacturer of non-alcoholic beverages, CCANZ has more than 1000 employees across 13 locations, including five manufacturing plants at Auckland, Christchurch and Putaruru. The company manufactures, distributes and markets more than 100 beverage brands, packs and flavours including soft drinks, diet drinks, waters, vitamin water, juices and juice drinks, cordials, sports drinks, energy drinks, coffee and some alcohol products, and holds the sole licence for Coca-Cola and Schweppes in New Zealand. The ICT department manages information technology needs for the CCA business in New Zealand and is part of a Group IT function delivering to the CCA Group of companies.

Key IT projects in terms of budget or complexity for 2010 will include a WAN upgrade, migration from Lotus Notes to Microsoft Exchange, rollout of hand-held terminals for CCA delivery drivers, along with the implementation of the aforementioned infield sales tool. Investments in virtualisation, VoIP and mobility will carry over from 2009, while e-business and cloud computing have become new areas of focus for Wright’s team.

Diocesan School for Girls

2009 ranking: Bubbling under

Senior IS executive: Craig Harrison, information systems manager

Reports to: Director of business and planning

Size of IS shop: 8

PCs: 231

Mobile PCs: 1211

Terminals: 36

Hand-held devices: 8

Total screens: 1486

Industry: Education services

PC environment: Windows XP, Vista; Dell

Server environment: Windows 2003, 2008; HP


Address: Clyde Street, Epsom, Auckland


Key IS projects this year: Learning Management System; Classroom data projectors

Increased DR capabilities.

Auckland’s Diocesan School for Girls (Dio) educates 1500 students from year one through 13. In 2010, the school’s web portal will be enhanced and used to deliver more customised information to students and parents, says information systems manager Craig Harrison.

Last year, the school launched its Alumnae Portal, enabling past students and graduates to login and connect with other “old girls”, share photographs and news, and stay connected to school events and their former school community. The portal includes discussion forums, a photo library, and the ability to update contact details. The capabilities offered by the Dio Portal will be further developed in 2010 to roll out greater functionality to a larger number of students and parents.

Continuing from 2009 will be a focus on increased disaster recovery capabilities, as the ICT department seeks to further enhance both functionality and security of systems, as well as reduce risk. Data projectors will be installed in all classrooms currently without them, and a new learning management system will be deployed.

Unified communications, improved wireless performance and business intelligence will be new areas of interest within the school’s ICT plans, while ongoing investments will continue in virtualisation using Microsoft Hyper-V R2, VoIP and cloud computing. As well, online marketing will be a key area of focus Harrison says.

Genesis Power

2009 ranking: Not listed

Senior IS executive: Russell Ambrose, CIO

Reports to: NA

Size of IS shop: 16

PCs: 900

Mobile PCs: 220

Terminals: 120

Hand-held devices: Not known

Total screens: 1120

Industry: Utilities and waste management

PC environment: Windows XP, HP

Server environment: Windows 2003, HP, IBM

DBMS: Oracle, SQL

Address: Level 3 The Genesis Building 602 Great South Road, Auckland


Key IS projects this year: Not disclosed.

State owned enterprise Genesis Energy supplies electricity, gas and LPG to more than 660,000 retail customers across the country, and supplies 19 percent of New Zealand’s total electricity from its thermal and renewable power stations. The company sold its ISP Infogen to Orcon in August last year. In 2008 and 2009, Genesis Energy initiated an overhaul of its storage environment, with a multi-tiered storage SAN solution.

The company aims to achieve sustainable business growth, in part, by building more generation capacity, optimising the generation and trading business, successfully retaining and developing intellectual knowledge and enhancing systems and process. ICT will be utilised to support each of the organisation’s objectives.

A five-year contract extension to fully manage ICT services for Genesis Energy was recently won by Gen-i.

Gen-i will continue to take responsibility for several key ICT areas for the power provider, including hosted and software support services, fixed and mobile voice and data telecommunications, procurement services and IT outsourcing.

The Sunday Star Times reported in March that despite a decrease in the cost of wholesale power, retail customers across the country will be subjected to price increases. Central Auckland-based Genesis customers were hit with an eight percent increase in the cost of their power.

Spokesman Richard Gordon told the Times, “The increases are due to a range of factors – increases in lines charges of up to 4 percent in Auckland, increase in costs to supply and the need to maintain an adequate return for our business.” New Zealand’s power companies must do more to attract and maintain retail customers, as the numbers changing power suppliers every month has increased to 20,000, up from the 2008 average of 17,500.

Genesis has joined other major power suppliers in installing smart meters in New Zealand homes, enabling meters to be read remotely and reducing contractor time on site. By 2013, these smart meters are expected to be in place in 80 percent of homes across New Zealand.

Hawkes Bay District Health Board

2009 ranking: Bubbling under

Senior IS executive: Jo-Ann Jacobson, CIO

Reports to: CEO

Size of IS shop: 37

PCs: 1162

Mobile PCs: 188

Terminals: 215

Hand-held devices: 23

Total screens: 1588

Industry: Health and community services

PC environment: Windows 2000, XP; HP

Server environment: Windows 2000, 2003; HP; IBM; Red Hat

DBMS: Informix, SQL

Address: 100 McLeod Street, Hastings


Key IS projects this year: ITIL Service Delivery; Network Upgrade; RIS/PACS/IMS Generation 2; Electronic Document Management; Electronic Referrals integrated with PAS; Primary Care Health Portal.

In a recovering economy, the demands placed on health industry bodies can be particularly challenging. The Hawkes Bay DHB IT team, however, is well placed to meet the challenge of several projects and developments designed to move the DHB forward over the next two years, despite a reduction in staff and budgetary resources.

“ICT is used to streamline service delivery and improve productivity through electronically enabling and enhancing corporate and clinical information systems. The transparency applied to clinical and corporate processes and practices through electronic enabling are key to improving productivity and sustainability,” explains Jo-Ann Jacobson, CIO. “CIOs are collaborating regionally and nationally to ensure that ICT platforms are rationalised and consolidated wherever possible, and that information standards are routinely and consistently applied.”

The next 12 months will see the Hawkes Bay DHB continue work on its business intelligence solution with Business Objects Enterprise, as well as the completion of mobility rollouts and a primary care portal that were initiated over the past year. New projects focus on bringing relationships back to healthcare through a service delivery framework based on ITIL; building more clinical components into the electronic health record to support a patient’s continuity of care; a redesign and rebuild of the current LAN to ensure it is scalable, reliable and able to provide fast convergence; and a review of a unified communications strategy.

The end goal is to achieve the Minister’s directive of a personal health record available to New Zealand citizens by 2014.

Hutt Valley District Health Board

2009 ranking: 100

Senior IS executive: Tony Cooke, CIO

Reports to: CEO

Size of IS shop: 30

PCs: 1180

Mobile PCs: 170

Terminals: 120

Hand-held devices: 50

Total screens: 1520

Industry: Health and community services

PC environment: HP; Windows 2000, XP

Server environment: HP, Unix, Linux, Windows, Netware

DBMS: Informix, SQL, Oracle

Address: High St, Lower Hutt


Key IS project this year: Migration of desktop from Windows 2000, Office 2000 and Groupwise 6.5 to Windows XP, Office 2003 and Groupwise 8.0; email archiving; upgrade of IBA web PAS; incremental improvements to Concerto Electronic Health Record; regional PACS shared repository.

IT continues to be an essential part of the Hutt Valley District Health Board’s infrastructure and is required 24x7, as some patient information is available only through the system. Both saving costs and increasing capacity at marginal expense continue to be significant goals for the organisation, which will be assisted by incremental improvements in clinical and patient information systems.

ICT budgets are expected to decrease in real terms this year. As such, neither budgets nor staffing numbers have increased for 2010 and the priorities have become the “efficient delivery of projects and rigorous prioritisation of what gets done”.

Under the National Health IT Board and its official IT Plan, there will be a move to regionalisation and nationalisation of health services. “The DHBs will have to work together a lot more to achieve common business processes for back-office functions, such as finance and payroll,” predicts Cooke. Clinical information systems are likely to develop as shared entities within each of the four regions, with a move to Regional Electronic Health Records.

Manukau City Council

2009 ranking: Bubbling under

Senior IS executive: Colin Smith, CIO

Reports to: Robyn McCulloch, director of organisational performance

Size of IS shop: 84

PCs: 1250

Mobile PCs: 250

Terminals: 186

Hand-held devices: 50

Total screens: 1736

Industry: Industry: Government and defence

PC environment: Windows XP, HP, Dell, Toshiba

Server environment: Windows, HP


Address: 31-33 Wiri Station Rd, Manukau City, Auckland

Website: Website:

Key IS projects this year: Auckland Transition leading to establishment of Auckland Council.

Top of mind for Manukau City Council (MCC) CIO Colin Smith will be navigating the IM transition to the establishment of the Auckland Council. Key ICT focus will be placed on supporting the Auckland Transition Agency this year, as the new Auckland Council will be operational on 1 November. Currently, the Manukau City Council ICT department provides IM services for the organisation, along with three Council Controlled Organisations – Manukau Water Ltd, Manukau Leisure Services Ltd and Manukau Building Consultants Ltd.

Server hardware at the Council is HP, running Microsoft Windows operating systems. Windows XP is run across the organisation’s HP and Dell desktop PCs and its Toshiba and HP laptop computers. SQL Server 2000 is being upgraded to 2005. The council has invested in both virtualisation (VMware) and business intelligence (Business Objects), with its CRM, ERP and financial software all on PeopleSoft systems.

Smith told Computerworld in March that the business intelligence and data warehousing systems used at MCC “could be used to consolidate financial information from existing systems if these are retained in each of the councils.

“For websites, the initial regional discussions indicate that leveraging the existing MOSS [Microsoft Office SharePoint Server] and associated CMS capabilities will support a good ‘Day One’ customer service experience,” says Smith.

The council’s Tomorrow’s Manukau website was recently upgraded and is part of the MCC’s “commitment to effective engagement and ensuring we stay on track with delivering what you want for your Manukau”.

MediaWorks NZ

2009 ranking: Bubbling under

Senior IS executive: Paul Thompson, group IT manager

Reports to: Director of technology

Size of IS shop: 10

PCs: 1000

Mobile PCs: 200

Terminals: 80

Hand-held devices: 120

Total screens: 1400

Industry: Information

PC environment: Dell, Windows XP

Server environment: Windows 2003, 2008, XP; Dell; Linux

DBMS: Oracle, SQL

Address: 3 Flower Street, Eden Terrace, Auckland


Key IS projects this year: Not disclosed.

Privately owned TV and radio broadcaster MediaWorks is the parent company of TV3, C4 and several radio stations in New Zealand.

Last year, VoIP and unified communications were high on the priorities list for MediaWorks’ group IT manager Paul Thompson. While unavailable for comment this year, Thompson commented in 2009 that the organisation was “keen to benefit from the increased productivity unified communications can provide, and the cost savings associated with VoIP technologies and services”.

In March, a new chief executive for TV3 and C4 was appointed by MediaWorks. Jason Paris has left rival TVNZ, and will assume the role of chief executive of the company’s television division in June this year, according to Fairfax Media Files. This follows the departure of MediaWorks CEO Brent Impey in June last year, after 10 years heading the company’s operations in New Zealand. The business has run since on a model of two separate CEOs for its TV and radio arms. ICT for both divisions is supported by Thompson’s team.

Nelson Marlborough District Health Board

2009 ranking: Not listed

Senior IS executive: Nick Lanigan, CIO

Reports to: Not known

Size of IS shop: 12

PCs: 958

Mobile PCs: 254

Terminals: 70

Hand-held devices: Not known

Total screens: 1282

Industry: Health and community services

PC environment: Windows XP, HP

Server environment: windows 2000, 2003; HP; IBM

DBMS: Oracle, SQL

Address: Braemar Campus, Waimea Road, Nelson


Key IS projects this year: Not disclosed.

The Nelson Marlborough District Health Board (NMDHB), incorporating both Nelson and Wairau Hospitals, aims to improve wellness, long-term condition management, participation, independence, health and disability support services and improve sustainability in its community. More than 12,000 people access the services of the NMDHB, through the work of its more than 2000 health professionals and other staff.

A Workforce Infrastructure Programme implementation is currently underway. The programme will be delivered collaboratively with other DHBs, Nelson Marlborough PHOs and NGO providers. “The intent of this programme will be to assist NMDHB through the Planning and Funding, Provider and Primary & Community Divisions to better understand the workforce requirements, sustainability issues and development opportunities arising from good planning and future focusing,” says the DHB. “Connected information, high-quality data, high-quality healthcare and disability support care systems are essential if competent ‘regulated and unregulated’ health professional workforces are to be able to support and improve the outcomes for our population.”

Stage two of the DHB’s Wairau Hospital redevelopment was completed in February this year, with stages three and four to be completed by October and December 2010, respectively. Systems and processes that are not building dependent, including IT services and upgrades, will be implemented prior to moving into the new facilities.

“This will assist staff in managing the enormity of the facility changes and become accustomed to any new work practices prior to moving,” says the official building plan project information document.

The Radio Network

2009 ranking: Not listed

Senior IS executive: Jit Lim, engineering IT manager NZ/Australia

Reports to: Director of engineering NZ/Australia

Size of IS shop: 2

PCs: 617

Mobile PCs: 294

Terminals: 241

Hand-held devices: 83

Total screens: 1235

Industry: Information

PC environment: Windows XP, Dell

Server environment: Windows 2003, Dell


Address: 54 Cook Street, Auckland


Key IS projects this year: Enablement of business operational and capital efficiencies.

The Radio Network (TRN) is a major player in the New Zealand radio market. TRN owns 129 radio stations operating in 25 markets across New Zealand and was formed following the sale of Radio New Zealand Commercial (a State Owned Enterprise) by the New Zealand government in 1996. TRN is also a joint venture partner in The Radio Bureau, which represents almost all of the radio industry to advertising agencies and their clients.

TRN owns three of the top-five most popular radio station networks in New Zealand, including the top station, Newstalk ZB, with more than 400,000 weekly listeners and the Classic Hits network – the fifth most listened to network – with 337,000 listeners each week (as of November 2009).

TRN is also active in the online space, connecting with audiences everywhere through its brand websites, email newsletters, SMS texting, audio and video streaming and social networking sites such as YouTube, FaceBook and Twitter. More than two million pages are viewed by approximately 400,000 viewers each month.

The company standardises on the Microsoft platform, primarily Windows 2003 Server Operating System and Windows XP Professional on the desktops and laptops. The major supplier for the company’s computer hardware is Dell.

The Engineering IT division is governed through standards and strategies in line with the company’s vision of setting the standards for radio. The major IT focus for 2010 is to continue enabling the business to achieve its business operational and capital efficiencies in a challenging market. “This includes developing further relationship with our strategic partners, technology investments in server virtualisation, business analytics and new media opportunities in the online space,” says engineering IT manager Jit Lim.

Stella Travel Services

2009 ranking: Bubbling under

Senior IS executive: Karen Murphy, IT operations manager

Reports to: Kathryn Kennedy, CIO NZ

Size of IS shop: 11

PCs: 454

Mobile PCs: 150

Terminals: 956

Hand-held devices: 117

Total screens: 1677

Industry: Business management and scientific services

PC environment: Windows XP, Wyse, Acer, HP

Server environment: HP, Sun, Windows 2003

DBMS: Informix, SQL

Address: Statistics House, The Boulevard, Auckland


Key IS projects this year: Integration of two business units into network; implement archive solution; relocation of business unit.

Top of mind for recently appointed Stella Travel Services (STS) IT operations manager Karen Murphy is the integration of two additional business units into the infrastructure network. Murphy’s team of 11 look after the ICT needs of several Stella divisions, including Smart Tickets, Go Holidays, APX, World Aviation Systems, Talpacific, Harvey World Travel, United Travel and the STS head office.

Significant IT investments were made by the company last year in unified communications, CRM, virtualisation and mobility. ICT projects will be up more than 10 percent, with business continuity and disaster recovery in line for investment and focus.

Over the course of the past two years, STS New Zealand completed centralisation and virtualisation of its entire IT environment for the company’s corporate travel units, as first reported by CIO and Computerworld. Central to this project was a move to remote applications provisioned through Sabre Agency Manager. Moving to an entirely hosted, cloud-based platform allowed the organisation to reduce spend on in-house product specialists, as well as cut out the management of data, software licences and necessary upgrades. Subsequently, the group’s wholesale business Go Holidays was also centralised. The move has enabled Stella’s IT team to focus more time on improving the productivity and usability of applications, as well as reduce scale and cost.

Additional projects this year that will require in-house IT management and support include the implementation of a new CommVault archive solution, and the relocation of a key business unit.

Turners & Growers

2009 ranking: Bubbling under

Senior IS executive: Martyn Seddon, general manager information systems

Reports to: CFO

Size of IS shop: 30

PCs: 100

Mobile PCs: 50

Terminals: 1000

Hand-held devices: 200

Total screens: 1350

Industry: Wholesale and retail trade

PC environment: Windows XP, Dell

Server environment: Windows XP, Dell

DBMS: SAP, Oracle, SQL

Address: 2 Monahan Rd, Mt Wellington, Auckland


Key IS projects this year: Kiwi Fruit; ENZA; Keri Fresh; FCC.

ICT will be used to support Turners and Growers’ eight divisions – Turners and Growers Domestic, Turners Transport, Floramax, FCC, Status, ENZA, Delica and Keri Fresh – by the automation of manual business procedures, with the outcome of benefitting both staff and customers, says Martyn Seddon, general manager information systems. In FCC, for instance, Turners and Growers is beginning to see strong signs of online growth, so need has arisen to ensure the provisioning of web-based tools for customers.

Over the past year, investments in virtualisation were made to reduce unnecessary costs and enhance the effectiveness of various systems. The coming 12 months will see a focus on e-business technologies, to better support and enable key business strategies of the organisation. “We are planning on replacing the current online customer self service system with a new framework, allowing us to provide more customer related services moving forward,” explains Seddon.

ICT projects are divided monetarily among different business branches, with Kiwi Fruit expected to consume up to $500,000 of investment, Keri Fresh $300,000 and ENZA and FCC both reaching IT budgets of around $200,000.

“We’re implementing SAP in Keri Fresh to ensure our corporate landscape is provided [for], so we can support and maintain the system side of the business and help reduce costs,” Seddon says. “With Kiwi Fruit we are also implementing SAP to enable us to manage the business associated with the fruit and its packing.” Ongoing SAP maintenance will also be carried out in the other divisions to ensure the environment is in top shape for the seasonal requirements.

Turners and Growers outsources the hosting of its operations to Datacom, but maintains hardware and desktop engineering, as well as all aspects of its SAP environment in-house.

Waitakere City Council

2009 ranking: 98

Senior IS executive: John Johnson, group manager IM

Reports to: Director corporate and business services

Size of IS shop: 88

PCs: 987

Mobile PCs: 135

Terminals: 698

Hand-held devices: 70

Total screens: 1890

Industry: Government and defence

PC environment: HP, Dell, Windows XP

Server environment: HP, Windows 2003, Linux


Address: 6 Henderson Valley Road, Henderson, Waitakere City

Key IS projects this year: Involvement in projects with the Auckland Transition Agency to transition Waitakere City Council to the Auckland Council.

As with other Auckland regional councils, the Waitakere City Council (WCC) is gearing up for the November changeover to the new comprehensive Auckland Council and is supporting the needs of the Auckland Transition Agency (ATA), though full ICT integration is not expected by November. Key projects for 2010 all boil down to one objective, says Johnson: “Involvement in projects with the ATA to transition Waitakere City Council to the Auckland Council.”

As reported by Computerworld in March, Waitakere City Council group manager IM, John Johnson, supports the ATA’s decision to have no more than a veneer of ICT system integration in place by November, but requested in October last year that these systems be “functional from 1 July to enable staff training”. Key systems, such as financial and telecoms, must interface with existing councils’ systems, he stressed, and will require significant lead time and training.

Sustainability retains importance for the WCC. The council was one of the earlier adopters of a swipe card enabled document management system in partnership with Fuji Xerox. ‘Follow me’ printing is utilised to reduce wastage and associated printing costs, as well as to increase document and data security.

SAP is used for CRM, ERP and business intelligence solutions. HP server hardware runs Windows 2003 and Linux operating systems for the WCC, with Windows XP Professional and Exchange 2003 run on HP and Dell PCs.

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