Fonterra(MIS100 2010)

Fonterra(MIS100 2010)

2009 ranking: 2

Senior IS executive:
Chris Barendregt, CIO Reports to: Jonathan Mason, chief financial officer

Size of IS shop: 150

PCs: 6268

Mobile PCs: 5557

Terminals: 1139

Hand-held devices: 1500

Total screens: 14,464

Industry: Manufacturing

PC environment: Dell; Windows XP, Vista, 7 (pilot)

Server environment: HP, Sun, Microsoft

DBMS: Oracle, SQL, Progress

Address: 9 Princes Street, Auckland


Key IS projects this year: Mobilise ANZ transformation (ERP); remove operational risk from the manufacturing IT landscape; rollout of Vista/Windows7 to all desktop and laptop devices; enterprise disaster recovery based on virtualisation technologies; enterprise identity and access management; modernisation of supply-chain solutions; remediation of enterprise data warehouse and further deployment of Business Objects; migration to Exchange 2007.

While last year saw Fonterra’s ICT budgets “locked down”, with the result of certain projects being deferred, 2010 will prove to be a year of growth, with projects expected to increase for the dairy giant by more than 10 percent, and budget and staff numbers predicted to rise by up to 5 percent.

To meet business objectives for 2010, Fonterra’s ICT will focus on four key areas. Deployment of enterprise resource planning and the development of business intelligence strategies and solutions will assist in enabling performance across the whole organisation, while providing full transparency of IT risk. Deployment of enterprise disaster recovery and identity and access management solutions will also play a key role in managing risk.

Improving operational excellence will be critical and the

requirement for the IS service team to provide faster, higher quality and more consistent levels of service is top of mind for Barendregt.

With the projected growth comes a focus on developing people — both new and those already within the organisation — to ensure the business has the talent and capability to support its business investment programme. Last year planning began for a transformation programme across the Australia and New Zealand FMCG business, with ERP becoming a critical focus for the ICT team. Going forward in 2010, the focus on ERP will be even greater.

This year Fonterra has a new focus on financial management information systems by putting timely and accurate information into the hands of decision makers.

Unified communications will create a modern work environment, with tools that will enable a more productive and connected organisation and CRM will equip the sales teams with the required tools to better engage with customers, according to Barendregt, along with a plan for mobilising the company’s transformation programme.

Plans to roll out Vista and Windows 7 to all desktop and laptop devices across the organisation this year and complete the migration to Exchange 2007 will improve functionality, speed and efficiency.

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Tags managementMIS100mis100 2010

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