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North Shore City Council(MIS100 2010)

North Shore City Council(MIS100 2010)

2009 ranking: 91

Senior IS executive: Tehmus Mistry, services development manager Reports to: General manager customer and information services

Size of IS shop: Outsourced to managed services

PCs: 962

Mobile PCs: 180

Terminals: 486

Hand-held devices: 498

Total screens: 2126

Industry: Government and defence

PC environment: Windows XP, HP

Server environment: HP, Windows 2003, VMware

DBMS: SQL, Access

Address: 1 The Strand, Takapuna, Auckland

Website: www.northshorecity.govt.nz

Key IS projects this year: Not disclosed.

As the Auckland city councils prepare to merge into one ‘super city’ council, changes have been underway in terms of both projects and role adjustments. For the North Shore City Council (NSCC), the number of projects to be undertaken in the 2009-2010 financial year is significantly smaller in number, and includes online channel and e-business, specifically the Online Consenting System, the end-to-end processing of building consents. IT has been a key strategic enabler for the council to achieve its business objectives.

Tehmus Mistry, services development manager, says “key areas where this is the case, include business process automation and reduction in manual processing and handoffs; improved customer engagement and access to services via digital and electronic channels; consolidation of duplicate systems, functionality and data into single repositories and functional capabilities; introducing uniformity and consistency in terms of process, information and service outcomes regardless of channel; reducing the limitations associated with the physical location of staff; environmental sustainability; and providing single points of validated data capture at source, based on common data standards.”

The NSCC’s vision is transforming council’s business and customer engagement/service models by taking advantage of the digital channels. The biggest impact of the planned ‘super city’ has thus far been a loss of vision and strategic intent. “Focus on leveraging technology to provide both innovative and practical business solutions based on a legacy of high value project/solution delivery that meets and exceeds business expectation, and which seeks to extend and improve council, has been lost,” says Mistry. A business-focused IT team has been redirected toward contributing to the transition.

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Tags mis100 2010managementMIS100

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