Size of IS shop: 140
Mobile PCs: 1500
Hand-held devices: 350
Total screens: 6650
PC environment: Dell; IBM; Windows XP, 2007
Server environment: Sun; Dell; IBM; AIX; Windows 2003, 2008
DBMS: SQL, Oracle, MySQL, Informix
Address: 173 Captain Springs Road, Onehunga, Auckland
Key IS projects this year: ERP consolidation (SAP), ERP upgrades (SAP and Elixir); disaster recovery; M and A.
CIO Jonathan Iles says key objectives in the current economic environment are to retain and grow market share and contain costs in a difficult market. “Use of ICT tools and systems gives Carter Holt Harvey (CHH) the ability to improve customer service, and during this year one of our key areas of focus is to use ICT to make it easier for people to do business with us,” he says.
ICT operational budgets are down slightly on 2009, though the expectation is to improve services with less. Project budgets increased during 2009, with capital investments for customer-impacting systems and productivity improvements.
“We are continuing to work on the business, carrying on from last year. Our focus remains on improving customer service along with making CHH easier to do business with,” says Iles.
This year CHH will invest in SAP implementations and upgrades to ECC6, designed to consolidate systems and improve key systems and processes, along with IT support improvements for Australian divisions and offices. General infrastructure improvements will also require significant investment. Despite opening SAP application development to competition, the work continues to be won by UXC-owned IT solutions provider Oxygen For Business.
Business intelligence, CRM and supply chain improvements will be getting attention this year, says Iles, and “the focus is in getting the basics right — to reduce hassle to customers in every way that we can and to understand our business better”.
Work on improving disaster recovery is another focus for this year, with both CHH businesses needing to re-align their disaster recovery strategy to the level of acceptable risk. The focus for 2010 and beyond is helping the business to add value by investing capital in systems that directly impact CHH customers.
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