Fisher & Paykel Appliances(MIS100 2010)

Fisher & Paykel Appliances(MIS100 2010)

2009 ranking: 45

Senior IS executive:
Andrew Cooke, vice president — information technology Reports to: CEO

Size of IS shop: 55

PCs: 1551

Mobile PCs: 300

Terminals: 229

Hand-held devices: 280

Total screens: 2360

Industry: Manufacturing

PC environment: Dell; Toshiba; Apple; Windows 95, 98, NT, 2000, XP, 7

Server environment: Dell; HP, iSeries; Sun; Windows NT, 2000, 2003

DBMS: DB2, Oracle, SQL, Ingres

Address: 78 Springs Rd, East Tamaki, Auckland


Key IS projects this year: Not disclosed.

Since its inception in the 1930s, Fisher & Paykel Appliances has always had a culture that challenges conventional appliance design and production systems. Not content to continue making appliances under licence, the company set out to find other ways of creating a point of difference.

The answer lay in technology. The development of refrigerators using plastic liners and polyurethane foam insulation was a commercial world-first. Later, in the 1960s, the company led the way by producing short runs of various models through common manufacturing machinery. In the years since, and today, the same technological innovation is required, and it is supported by ICT.

Sustainability is important to the company as a whole, from the design of energy and water-efficient appliances through to the careful selection of materials to reduce the strain on the environment. In the past 24 months, it reduced CO2 emissions by 31,932 KGS by printing on environmentally-friendly materials. This year the company will sponsor its third annual Recycling Day across New Zealand’s three largest cities — Auckland, Wellington and Christchurch.

The economy has contributed to ICT budget reductions of more than 10 percent for 2010, while staffing is expected to decrease between 5 and 10 percent, though it is unclear if the latter will affect the current 55-strong ICT team locally.

In March 2010, the company took over distribution of Haier’s products in Australia. This followed an announcement in May 2009 that Haier had acquired a 20 percent stake in Fisher & Paykel.

The latter has been responsible for the sale, marketing and customer service of Haier appliance products in New Zealand

since November 2009.

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Tags managementMIS100mis100 2010

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