NZ Post(MIS100 2010)

NZ Post(MIS100 2010)

2009 ranking: 38

Senior IS executive:
Tracy Voice, general manager, business enabling Reports to: Peter Fenton, Postal Services CEO

Size of IS shop: 76

PCs: 2000

Mobile PCs: 600

Terminals: 250

Hand-held devices: 250

Total screens: 3100

Industry: Transport and warehousing

PC environment: Lenovo, Windows XP, Dell

Server environment: IBM; Windows 2003, 2008; Sun; Redhat

DBMS: Oracle, SQL

Address: Level 10, 9 Waterloo Quay, Wellington


Key IS projects this year: Infrastructure as a service for enterprise telephony; call centre CTI, email (Google); SAN and back-up; ERP database outsourcing; ERP upgrade; HRIS upgrade; Wintel server virtualisation and outsourcing; BPM methodology; digitisation of products and services.

The global economy and increasing competition have affected the New Zealand Post Group over the past financial year, making optimisation of core operating costs through the IT department a key priority. Tracy Voice, general manager business enabling, says that IT will also be used to “enable innovation, reduce network costs, improve customer experience, develop new products and services, support corporate responsibility and enable environ-mental initiatives”.

Last year, the Postal Services Group arm of NZ Post announced a move from Microsoft Outlook, Exchange and Sharepoint to a Fronde-managed Google Apps platform, with the goal of achieving $2 million in savings over three years. The move, considered to be one of the strongest endorsements of cloud computing in New Zealand to date, has been a success one year on. There have been savings seen in both the reduction of licensing costs and infrastructure Wintel server virtualisation through Datacom. Plus, VoIP and call centre CTI-managed service implementations by partner Gen-i that started last year have also been successfully completed. As well as taking advantage of the new telephony functionality, the ICT team is now focusing attention on a bevy of new projects, including ERP database outsourcing, a mixture of managed or cloud infrastructure services and digitisation of products and services, to name but a few. The focus of future investments will be in business intelligence, financial management software systems, unified communications and cloud computing.

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Tags managementMIS100mis100 2010

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