Paul Reynolds turns to Telecom CIO to manage XT crisis

Paul Reynolds turns to Telecom CIO to manage XT crisis

David Havercroft leads crisis team.

With news of CIO roles being disestablished or downsized becoming common, the recent executive changes at Telecom New Zealand have seen a raising of the profile and responsibility of its CIO, David Havercroft. Havercroft has taken over and led the crisis team for all the recent XT outages, said Telecom CEO Paul Reynolds.

Reynolds also confirmed that chief transformation officer, industry veteran Frank Mount, was asked to resign - effective immediately - because of the XT problems.

Reynolds said it was Mount’s responsibility to ensure the smooth operation of XT, saying this “clearly didn’t happen”.

Following the resignation of Mount, Reynolds said Havercroft is assuming the responsibility for all network and IT operations.

CFO Russ Houlden will carry interim responsibility for Shared Services operations and Technology Strategy.

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Tags change managementtelecom new zealanddisestablished cios

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